Technical Support Analyst

CSI Companies is seeking a Technical Support Analyst to work with one of our top healthcare clients!

Location: Bronx, NY 10467

Type: 100% on-site

Duration: 6 Month Contract

Pay: $35 - $40/hour W2

Shift: Monday - Friday 8am - 5pm

Description:

Overview

We’re seeking a Technical Support Analyst to support technology implementations, field operations, and post–go-live client support. This role works closely with the Implementation Manager and operates within a full project lifecycle, ensuring high-quality delivery and technical excellence.

Key Responsibilities

• Assist with site surveys, equipment installations, configurations, and system deployments.
• Support the Implementation Manager across all project phases, following Health IT and industry standards.
• Provide post–go-live support, troubleshooting technical issues as they arise.
• Serve as an on-site point person across multiple concurrent projects.
• Work within the Data Center to bring servers, switches, and related infrastructure online.
• Perform server upgrades, installations (including blade servers), and decommissioning tasks.
• Maintain and document equipment tracking, asset management, QC, and inventory control.
• Create technical documentation (Visio diagrams, Excel reports, etc.).

Qualifications

• Bachelor’s in Computer Science preferred; trade school certification (A ) also considered.
• Minimum 2 years of relevant technical support or field implementation experience.
• Strong understanding of TCP/IP, routers, switches, and general networking.
• Knowledge of cabling standards (Cat5, multi-mode fiber).
• Solid desktop support skills: hardware configuration, Windows OS (2000/XP or later), MS Office.
• Experience with Remedy or similar ticketing systems.
• Excellent communication, customer service, and professional presence.
• Ability to manage multiple large-scale projects simultaneously.

Preferred Skills

• Familiarity with server hardware, blade technology, and Data Center environments.
• Experience with asset tracking and inventory management tools.