What are the responsibilities and job description for the Technical Support Analyst position at CSI Companies?
CSI Companies is seeking a Technical Support Analyst to work with one of our top healthcare clients!
Location: Bronx, NY 10467
Type: 100% on-site
Duration: 6 Month Contract
Pay: $35 - $40/hour W2
Shift: Monday - Friday 8am - 5pm
Description:
Overview
We’re seeking a Technical Support Analyst to support technology implementations, field operations, and post–go-live client support. This role works closely with the Implementation Manager and operates within a full project lifecycle, ensuring high-quality delivery and technical excellence.
Key Responsibilities
- Assist with site surveys, equipment installations, configurations, and system deployments.
- Support the Implementation Manager across all project phases, following Health IT and industry standards.
- Provide post–go-live support, troubleshooting technical issues as they arise.
- Serve as an on-site point person across multiple concurrent projects.
- Work within the Data Center to bring servers, switches, and related infrastructure online.
- Perform server upgrades, installations (including blade servers), and decommissioning tasks.
- Maintain and document equipment tracking, asset management, QC, and inventory control.
- Create technical documentation (Visio diagrams, Excel reports, etc.).
Qualifications
- Bachelor’s in Computer Science preferred; trade school certification (A ) also considered.
- Minimum 2 years of relevant technical support or field implementation experience.
- Strong understanding of TCP/IP, routers, switches, and general networking.
- Knowledge of cabling standards (Cat5, multi-mode fiber).
- Solid desktop support skills: hardware configuration, Windows OS (2000/XP or later), MS Office.
- Experience with Remedy or similar ticketing systems.
- Excellent communication, customer service, and professional presence.
- Ability to manage multiple large-scale projects simultaneously.
Preferred Skills
- Familiarity with server hardware, blade technology, and Data Center environments.
- Experience with asset tracking and inventory management tools.
Salary : $35 - $40