What are the responsibilities and job description for the Help Desk Specialist position at CSI Companies?
Desktop Support / Field Services Technician (Healthcare IT)
đź“Ť Palo Alto / Newark, CA
đź•’ 6-Month Contract-to-Hire | Onsite | 40 Hours/Week
About the Rol
eWe are seeking a hands-on Desktop Support / Field Services Technician to provide onsite IT support within a fast-paced healthcare environment. This role is responsible for supporting end users, resolving technical issues, and ensuring devices and systems are fully operational across hospital locations
.This is a great opportunity for someone who enjoys working in the field, troubleshooting systems, and supporting end users directly
.
What You’ll
- DoProvide onsite desktop and end-user support for workstations, laptops, printers, and mobile devic
- esTroubleshoot hardware, software, and network connectivity issues in real ti
- meSupport device deployments, imaging, and workstation set
- upManage and update tickets through ITSM tools (ServiceNow or simila
- r)Assist with user account support, Active Directory updates, and access issu
- esPerform basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, connectivity issue
- s)Support asset tracking, inventory management, and device lifecycle process
- esWork directly with end users, providing a high level of customer servi
ce
What We’re Looking
ForRequired Experie
- nceExperience with Windows 10/11, macOS, and Microsoft 365 (O3
- 65)Strong hardware & software troubleshooting experie
- nceExperience with Active Directory, user provisioning, and access managem
- entHands-on experience with imaging, deployments, and device se
- tupExperience supporting printers, peripherals, and networked devi
- cesFamiliarity with ITSM tools (ServiceNow, Jira, Remedy, et
c.)
Nice to
- HaveExperience working in a hospital, healthcare, or clinical environ
- mentExposure to network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi
- -Fi)Familiarity with Cisco routers, switches, or wireless access po
- intsCertifications such as CompTIA A , CCNA, or Microsoft certificat
ions
Why
- JoinWork in a high-impact environment supporting healthcare opera
- tionsGain experience supporting enterprise IT systems at
- scaleOpportunity to convert to a full-time pos