What are the responsibilities and job description for the Technical Delivery Analyst - Observability position at CSC?
Technical Delivery Analyst – Observability (Enterprise Technology)
United States - Remote Work (5-10% travel)
Monday-Friday, 8:00am-5:00pm EST
CSC is seeking a Technical Delivery Analyst – Observability to support the delivery and evolution of the ET Observability Product/Service. This role is responsible for coordinating delivery activities, gathering and analyzing stakeholder use cases, and ensuring observability standards are reflected in product development. The ideal candidate will have a strong understanding of observability principles and delivery processes, and will work closely with product managers, engineers, and cross-functional teams to enable successful outcomes.
Key Responsibilities:
- Support delivery coordination for observability initiatives across ET Products and Services.
- Collect and document use cases from stakeholders to inform and prioritize the observability product roadmap.
- Analyze business and technical requirements related to observability, ensuring they are translated into actionable work items.
- Track delivery progress, manage updates in Agile, Waterfall, Hybrid work management tools (e.g., Service Now, Version One), and support reporting and transparency efforts.
- Facilitate stakeholder engagement, ensuring feedback is captured and aligned with delivery goals.
- Ensure observability best practices are considered in planning and execution, including metrics, logs, traces, and alerting standards.
- Collaborate with platform, engineering, SRE, and product teams to align observability capabilities with platform and service-level objectives.
- Assist in bridging delivery models, helping Agile customer teams interface effectively with ET’s hybrid or traditional processes.
Qualifications:
- (5-7yrs) - Experience in roles such as Delivery Analyst, Business Analyst, Project Coordinator, or Scrum Analyst.
- (2-3yrs) - Familiarity with observability concepts: metrics, logs, traces, dashboards, and alerting.
- Exposure to observability tools such as Elastic, MS Insights, OpenTelemetry ServiceNow, Datadog, or Splunk.
- Understanding of Agile, Waterfall, or hybrid delivery environments.
- Strong analytical, documentation, and communication skills.
- Ability to work cross-functionally and manage multiple priorities.
Preferred Skills:
- Experience supporting delivery in technical or platform teams.
- Proficiency with tools such as ServiceNow, VersionOne, Jira, and MS Project.
- Familiarity with observability standards or frameworks (e.g., OpenTelemetry, SLI/SLO/SLA definitions).
- Experience working with data visualization tools (e.g., Grafana, Kibana, Power BI) to interpret observability data.
- Ability to create and maintain documentation and dashboards that support delivery transparency and stakeholder engagement.
- Understanding of incident management workflows and how observability supports root cause analysis and resolution.
- Exposure to DevOps practices and how observability integrates with CI/CD pipelines and platform reliability.
- Certifications such as Scrum Master PMP, Agile BA are a plus.
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