What are the responsibilities and job description for the Team Leader position at CSC?
Fulfillment Team Leader (Manager)
On-Site
Tallahassee, FL
Monday-Friday, 9am-6pm
The Team Leader will be responsible for supervising, managing, motivating, and guiding team members daily. As a Team Leader, you will be the primary contact person for all team members, so communication skills must be excellent. A successful candidate in this position will be comfortable getting into the details of the day-to-day work of the team. The Team Leader will lead by setting a good example and engaging the team to achieve goals.
Some of the things you’ll be doing:
- Create an inspiring team environment with an open communication culture
- Develop key performance indicators and set clear team goal
- Delegate tasks effectively and set deadlines
- Oversee day-to-day operations
- Monitor team performance and conduct performance reviews
- Handle customer complaints and address escalations with customers
- Design and implement process and operational policies
- Full spectrum of employee management, development, and training
- Motivate team members to achieve objectives
- Discover training needs and providing coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and rewarding accomplishments
- Ensure the highest levels of productivity, service, and client satisfaction levels
- Organize team-building activities
- This role may require occasional lifting, moving, and pushing of document bins as part of daily responsibilities.
These are the technical skills, experience, and qualifications that would make someone successful:
- 5 years of leadership experience, preferably in customer service, call center, and training
- A proven history of successfully mentoring and developing employees
- In-depth knowledge of developing and utilizing performance metrics
- Proficiency with MS Office, especially Excel
- Tremendous written and verbal communication skills
- Organizational and time management skills
- Decision-making skills
- Excellent change management skills
- Strong analytical and problem-solving skills
- Attention to detail
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