What are the responsibilities and job description for the Sales Development Representative position at CSC?
Job Description
Sales Development Representative (SDR)
Domains | Managed Services | Cybersecurity | Brand & Fraud Protection
Wilmington, DE
Monday-Friday, 8:00am-5:00pm
Hybrid (3 days a week onsite, 2 days remote)
We are seeking a highly motivated Sales Development Representative (SDR) to drive pipeline growth by engaging prospective customers and generating qualified sales opportunities.
This role is responsible for responding to inbound leads, proactively prospecting into target accounts, and nurturing early-stage relationships to secure qualified meetings for our senior sales team.
The ideal candidate is energetic, disciplined, and thrives in a fast-paced, metrics-driven environment where success is measured by activity, quality conversations, meeting generation and pipeline creation.
Key Responsibilities
Lead Qualification & Meeting Generation
Success in this role is measured by:
This role offers a competitive compensation package including:
This role is a strong entry point into a long-term career in sales. High-performing SDRs will have the opportunity to advance into:
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
Sales Development Representative (SDR)
Domains | Managed Services | Cybersecurity | Brand & Fraud Protection
Wilmington, DE
Monday-Friday, 8:00am-5:00pm
Hybrid (3 days a week onsite, 2 days remote)
We are seeking a highly motivated Sales Development Representative (SDR) to drive pipeline growth by engaging prospective customers and generating qualified sales opportunities.
This role is responsible for responding to inbound leads, proactively prospecting into target accounts, and nurturing early-stage relationships to secure qualified meetings for our senior sales team.
The ideal candidate is energetic, disciplined, and thrives in a fast-paced, metrics-driven environment where success is measured by activity, quality conversations, meeting generation and pipeline creation.
Key Responsibilities
Lead Qualification & Meeting Generation
- Respond to inbound leads quickly and professionally (target: within 15 minutes)
- Qualify prospects based on business needs, timing, and fit
- Schedule and confirm qualified meetings for Account Executives
- Ensure all meetings meet defined qualification standards
- Conduct high-volume outbound outreach via:
- Cold calling
- Email campaigns
- LinkedIn and other channels
- Identify and engage decision-makers within target accounts
- Schedule and confirm qualified meetings for Account Executives
- Maintain ongoing communication with prospects not yet ready to engage
- Re-engage dormant or aged leads
- Develop thoughtful follow-up strategies to convert interest into meetings
- Accurately log all activity in Salesforce
- Maintain clean and up-to-date lead & prospect records
- Track engagement, progress, and outcomes for all leads
- Partner closely with Account Executives to ensure smooth handoff of meetings/opportunities
- Meet or exceed monthly targets for:
- Qualified meetings set and held
- Outbound activity (calls, emails, touches)
- Conversion rates from lead to meeting
- Maintain high standards of responsiveness, professionalism, and follow-through
Success in this role is measured by:
- Number of qualified meetings held
- Meetings that generate pipeline for the sales team
- Conversion rates from lead to opportunity
- Consistency of outbound prospecting activity
- Speed and effectiveness of inbound lead response
- 0–3 years of experience in sales, business development, or customer-facing roles
- Strong communication and interpersonal skills
- Comfortable with high-volume outreach and phone-based prospecting
- Highly organized with strong attention to detail
- Self-motivated with a results-driven mindset
- Ability to handle rejection and remain persistent
- Experience with Salesforce or similar CRM tools is a plus
- Competitive and goal-oriented mindset
- Strong work ethic and accountability
- Coachability and willingness to learn
- Ability to thrive in a structured, performance-driven environment
- Curiosity and desire to understand customer needs
- Proven ability to drive engagement and generate responses from prospects across multiple channels
- Strong skill in converting conversations into scheduled, qualified meetings
- Confidence and persistence in outreach, with the ability to handle rejection and maintain momentum
This role offers a competitive compensation package including:
- Base salary performance-based variable compensation
- Monthly incentives tied to:
- Qualified meetings generated
- Outbound prospecting performance
- CRM hygiene
- Closed Won deals from your initial meeting
This role is a strong entry point into a long-term career in sales. High-performing SDRs will have the opportunity to advance into:
- Senior SDR positions
- Specialized sales or business development roles
- Account Executive roles
- High-impact role directly contributing to company growth
- Clear performance metrics and earning potential
- Collaborative and supportive team environment
- Opportunity to develop foundational sales skills and advance your career
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.
CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.