What are the responsibilities and job description for the Manager of Investor Services position at CSC?
Manager of Investor Services
Hybrid (three days onsite) in Wilmington, DE
Monday through Friday 9:00 a.m. to 6:00 p.m.
Summary
CSC Fund Administration, a leader in US fund administration services, is searching for an experienced and talented Manager of Investor Services (IS), with at least 5 to 7 years of experience, for US Fund Services. The focus of this role will be overseeing a team of Investor Services specialists and the US Fund Services’ Investor Portal, while working alongside the other members of the senior leadership team to manage the general operations of the Onboarding, AML/KYC and IS group and the designated department goals.
Some of the things you will be doing:
- Collaborates with other senior members of the US Fund Administration department to carry out shared goals and objectives
- Ensures that departmental decisions and budgets support the department’s goals including staffing requirements and team structures
- Oversees an Investor Services team to ensure high quality of client deliverables and efficient processes
- Orchestrates client deliverables amongst the team to ensure balanced workloads and client SLAs are met timely
- Reviews staff assignments for completeness and accuracy
- Lead client/department meetings and projects, as needed
- Assists with the enhancement of investor portal features and functions
- Responsible for hiring, talent development (e.g., career paths) and performance management for the team
- Maintains knowledge of emerging trends and tools in the fund administration sector
- Other responsibilities as deemed necessary
What technical skills, qualifications, and experience do you need?
- Bachelor’s degree in a relevant field, such as business, accounting or finance; MBA preferred
- Proven inspirational leader and manager of people, with experience of managing and developing effective teams, managing and planning resources to achieve aggressive goals in a fast-paced and ever-changing environment
- At least seven years of industry experience with a proven track record of running and improving a service operation
- The ideal candidate will have experience in closed end Investor Services
- Robust analytical, problem-solving, and troubleshooting skills
- Project management experience
- Excellent leadership, communication, and organizational skills
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