What are the responsibilities and job description for the Client Service Representative position at CSC?
Client Service Representative
Springfield, IL
On-Site
Monday - Friday, 9:00 am - 6:00 pm
The Business Licensing team is seeking a Client Service Representative to join our Annual Reports and Business License team. This role offers an opportunity to provide exceptional support to one of our larger retail clients, ensuring a seamless and positive experience.
Some of the things you’ll be doing:
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus
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At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $40,000-52,000.
Salary : $40,000 - $52,000