What are the responsibilities and job description for the Fulfillment Processor position at CSC?
Fulfillment Processor
Wilmington, DE
Working Hours: Monday-Friday, 11:00 am-8:00 pm ET. (During the initial training period, hours will be Monday-Friday, 8:00 am-5:00 pm ET)
Hybrid Work Model (3 days onsite/ 2 days remote)
Are you passionate about delivering excellent customer service?
We are too!
As a Fullfillment Processor, you will register, renew, transfer, and modify domain names with accuracy and efficiency. This role requires a proactive mindset and strong critical thinking, organizational, and problem-solving skills. You will work closely with vendors and colleagues across diverse regions and cultures. If you're a motivated, detail-oriented professional with a passion for innovative technology and global digital branding, this is an excellent opportunity to grow your career.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and continuous improvement. CSC is the business behind business®. What does that mean? Learn more about DBS at cscdbs.com. Navigate to the Why CSC section where you will learn about our solutions and what our clients have to say about us!
Some of the things you will be doing:
- Register, renew, transfer, and modify domain names
- Research and develop expertise in domain-specific requirements
- Prepare documentation and provide clear and concise instructions
- Develop partnerships with global vendors through effective communication and cultural awareness
- Prioritize work in a shared team queue and collaborate to ensure all work is complete
- Identify and escalate complex issues, ensuring follow-up and resolution in a timely manner
- Understand and strive to meet or exceed performance metrics that support our commitment to industry-leading client service
What technical skills, experience, and qualifications do you need?
- Strong verbal and written communication skills, including the ability to present information clearly to stakeholders
- Analytical and critical thinking skills to interpret data, identify issues, and develop practical solutions
- Effective planning and organizational skills to manage tasks, prioritize work, and meet deadlines
- High level of attention to detail to ensure accuracy and quality of work
- Adaptability and flexibility to respond to changing processes and priorities
Strong Microsoft Office skills including Excel, Word, and Outlook
What You Can Expect from Us
- Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services: Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day-to-day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more
- Flexibility for our employees by offering a hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world-class service to our clients