What are the responsibilities and job description for the Expert Client Onboarding Specialist position at CSC?
Client Onboarding Manager
Singapore
Monday – Friday, 09:00 – 18:00
Hybrid
Intro
As a Senior Onboarding Manager, you will lead the client onboarding function, ensuring strategic alignment with organizational objectives and regulatory compliance. You will drive process excellence, foster innovation, and serve as a trusted advisor to senior stakeholders. This role demands strong leadership, regulatory expertise, and the ability to influence change across the business.
Some of the things you’ll be doing:
· Liaise with different stakeholders like the onboarding hub/ service team including supporting the service team in CDD/KYC conversations/discussions with clients to achieve smooth onboarding of clients. As well as interface with Compliance for complex and high risk matters.
· Strategic Leadership: Define and implement onboarding strategies that align with global standards and business goals. Champion continuous improvement and digital transformation initiatives.
· Regulatory & Risk Oversight: Oversee risk assessment frameworks for onboarding processes. Act as the primary liaison with regulators and external auditors on compliance matters.
· Process Optimization: Establish KPIs and reporting dashboards to monitor onboarding performance. Drive automation and efficiency in workflows.
· Stakeholder Engagement: Collaborate with senior leadership to shape onboarding policies and governance. Represent the organization in industry forums and regulatory consultations.
· Team Leadership: Build and lead a high-performing team of Onboarding Managers across the region. Mentor and develop talent, ensuring succession planning and capability building.
· Project & Change Management: Lead cross-functional projects to enhance compliance and operational excellence. Manage change initiatives for new regulatory requirements.
· Thought Leadership: Provide insights on onboarding trends and regulatory developments. Act as a subject matter expert for global onboarding standards.
What technical skills, experience, and qualifications do you need?
· Minimum 8–10 years of experience in client onboarding within professional services, law firms, or financial institutions.
· Deep knowledge of regulatory frameworks, including TCSP, AML, MAS Notices, and global compliance standards.
· Bachelor’s degree in law, accounting, business administration, corporate governance, or related fields; advanced qualifications preferred.
· Proven leadership experience with strong stakeholder management skills.
· We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
· Strategic thinker, proactive, adaptable, and results-driven.