What are the responsibilities and job description for the Business Systems Analyst position at CSC?
Business Systems Analyst
Wilmington, DE
Monday/Tuesday/Thursday - 8:00 am - 5:00 pm - Onsite
Wednesday/Friday - 8:00 am - 5:00 pm - Work from Home
We are looking for talented individuals to join our team working in a fast-paced, dynamic environment which encourages collaboration, participation and creative thinking. At CSC, Business Analysts are members of an agile development team that delivers IT solutions to support business objectives. Business Analysts are empowered, decisive, communicative, business-savvy, and highly available to their teams.
The Team supports our Service Organization by providing business process improvement and technical solutions leveraging the Salesforce.com Service Cloud product. We are seeking an experience individual for a Business Analyst position to work on large scale projects and ongoing system improvements. Salesforce administration experience is preferred but not required. The Business Analyst will be expected to learn Salesforce administration to assist in providing solutions.
Some of the things you will be doing:
- Engage with business and technical stakeholders to gather, analyze and document requirements and map them to solutions that leverage Salesforce functionality
- Develop user stories, UI mock-ups/prototypes, process diagrams, and other documentation to effectively convey requirements to the development team
- Work with the Business Stakeholders, Development Team and Product Owner to ensure that the solutions provided align with the business requirements and business objectives
- Be part of a fast-paced agile scrum team - lead story grooming sessions and participate in planning
- Manage relationships with stakeholders to achieve project goals and provide continued best practice support to leaders to ensure successful adoption of the Salesforce solutions
- Create training plans and train the trainer documentation to ensure successful adoption of these solutions
- Participate in and/or lead the user acceptance testing and facilitate the feedback to Development Team as part of the iterative solution development processes
- Assist in the implementation of the new solutions by providing subject matter expert support in the change management process
- Assist in and/or lead retrospectives to evaluate the success of the solutions delivered and the business stakeholder’s perspective of his/her experience within the project
- Perform continued evaluations of end user system adoption and work with end users to identify opportunities for business process improvements that leverage the Salesforce functionality
- Stay current with Salesforce new releases and leverage the applicable updates
- Perform other duties as requested and assigned
What technical skills, experience, and qualifications do you need:
- Minimum of 2 years of experience performing business analysis for business process improvements and software development
- Exceptional interpersonal and negotiation skills and the ability to communicate effectively with technical staff, non-technical staff, all levels of management, and clients.
- Detail-oriented and highly organized with outstanding problem-solving skills.
- Ability to effectively manage multiple competing priorities in a fast-paced environment.
- Flexibility to meet continuously changing priorities and challenges.
- Experience with Scrum (or another agile methodology) is highly preferred.
- Experience analyzing and refining business processes.
- Experience working with Salesforce.com product is highly preferred.