Sr. Key Account Manager

Our client is a transportation and logistics provider that offers a full suite of supply chain solutions across North America and internationally, with a strong emphasis on heavy haul and truckload services. Backed by a large carrier network and advanced technology, their team prioritizes safety, reliability, and data-driven operations. With a track record of growth and industry recognition, they support clients across sectors like automotive, food and beverage, and high-value freight. Their commitment to innovation and continuous improvement enables them to scale effectively while delivering consistent results.

Senior Key Account Manager

Job Type: Full-time; Onsite

Responsibilities

• Expand existing services and introduce new solutions across assigned key accounts.
• Aggressively pursue and convert warm, high-potential leads into long term customers.
• Conduct face-to-face meetings, lead proposal presentations, negotiate terms, and close new business.
• Build and maintain multi-level relationships—from operations through executive leadership—within customer organizations.
• Meet or exceed key performance metrics, including revenue, volume, and gross margin goals.
• Collaborate with pricing and operations teams to develop winning rate quotes that meet internal profitability standards.
• Partner closely with internal teams to address service or billing issues, ensuring prompt and effective resolution.
• Manage customer contracts, renewals, and service agreements in alignment with company policies.
• Develop annual account plans and budgets that reflect strategic growth and profitability targets.
• Maintain accurate, up-to-date records of sales activities, opportunities, and customer communications within the CRM system.
• Review and analyze account financials to identify trends, opportunities, and strategies for profit improvement.
• Prepare professional, data-driven PowerPoint presentations for new customer introductions, service proposals, and quarterly business reviews.
• Partner with the Director of Key Account Sales to ensure consistency with departmental and company business plans.
• Host customer appreciation events and represent the company at industry functions.
• Stay informed on market conditions, competitor activity, and emerging logistics trends to anticipate customer needs.
• Travel: Approximately 2–3 trips per month.
• Other duties as assigned.
  
  

Experience:

• Bachelor’s degree in Business Administration, Sales, Marketing, Supply Chain, or a related field is required; a Graduate degree is a plus
• 10 years of experience in Transportation, Logistics, or Supply Chain Management is preferred
• 5 years of experience developing and closing complex key account relationships, with a proven record of success
• Experience in operational environments is a plus
• Demonstrated success in meeting and exceeding sales goals
• Strong ability to build strategic relationships and secure new business
• Outstanding communication, presentation, and interpersonal skills
• High emotional intelligence with the ability to manage conflict and influence stakeholders
• Strong multitasking, prioritization, and time management skills
• Creative, strategic thinker with a growth mindset
• Adept at negotiating and collaborating across internal and external teams
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM platforms
• Willingness to travel up to 50% of each month
• Fluent in English (bilingual proficiency is a plus)
  
  

This position offers a competitive base salary

Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Flatbed, flat bed, flat-bed, tie downs, dunnage, conestoga, curtain side, lowboy, tarp, permit loads,Oversized, Over-dimensional, OD, RGN, Removable Gooseneck, Low boy, drop-deck, flat-bed, special permit, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, Customer service, client relationships, customer relationships, client growth, maintain clients, account maintenance, build relationships, grow clientele, grow business, RFP, RFQ, generate sales, Independent Contributor, Team Player, Individual Contributor, IC

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