What are the responsibilities and job description for the Key Account Manager position at IBCCES?
***This is an in-office role in Jacksonville, FL.
Job Overview
We are seeking a dynamic and results-driven Key Account Manager to lead our strategic client relationships and drive business growth. In this role, you will be responsible for managing high-value accounts, developing tailored solutions, and expanding our footprint through innovative sales strategies. Compensation reflects a base salary plus commissions on sales and renewals.
IBCCES is the global leader in training and certification for professionals who work with individuals who have cognitive conditions or differences. We are looking for a competitive and trustworthy Key Accounts Manager to help us build and manage new business activities and serve our partners in the North America region. The ideal candidate will have a passion for building relationships and experience in managing rapid growth within a business. Key Accounts Manager responsibilities include building and maintaining relationships with assigned clients, including onboarding, implementation, and renewal support, managing the customer journey and ensuring client satisfaction, as well as new business development within an assigned territory.
Responsibilities
- Communication and follow up with key accounts including email, phone and meetings
- In person and online meetings, check ins, and relationship building
- Coordinate and ensure deadlines are met for tasks related to key accounts and partnerships
- Meeting due outs, draft and create any required materials/documents, and ensure timelines for projects are met
- As needed, present IBCCES products and services to key accounts, explain programs, and encourage upsell/purchase
- Manage special projects as assigned related to key accounts and partnerships - audits/reviews, onsite meetings, consulting work, add-on services or products, etc.
- Assist or manage preparation for speaking engagements and other special partner events/meetings
- Provide concierge service to key accounts
- Work with fellow IBCCES team members to drive revenue
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle prospect questions from incoming leads and prospecting new leads for new sales development
- Gather feedback from customers or prospects and share with internal teams
Requirements
- Excellent knowledge of MS Office
- Self-motivated with a results-driven approach
- Fast learner
- Aptitude in delivering professional presentations
- Passionate for winning and helping others win
- Experience in one or more of the following industries is a priority: hotels/resorts, tourism/travel, attractions/themed entertainment
Some travel is required for onsite visits, client meetings, and other needs.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Describe how you have interacted with high level customers or accounts in past roles - how did you deepen relationships and manage supporting those partners?
- Describe your past experience working in the entertainment/hospitality/ attractions industry?
Experience:
- account management: 4 years (Required)
Ability to Commute:
- Jacksonville, FL 32256 (Required)
Work Location: In person
Salary : $65,000 - $80,000