What are the responsibilities and job description for the Freight Forwarding Sales Account Executive position at CS Recruiting?
Freight Forwarding Sales Account Executive
Job Type: Full-time; Hybrid
Responsibilities
Related to: Air Export, Air Import, Global Export Shipment, Air Freight, Air Cargo, International, Customs, CTPAT, TSA, Freight Forwarding, International Freight, Domestic Freight, Air Freight, Ocean Freight, Domestic, International, International Shipping, Steamship, Logistics, Customs, Customs Brokerage, Import, Export, Air, Ocean, NVOCC, Intermodal, Drayage, Container Shipment, Container, Port Drayage, International Shipment, Port, Cargo, Rail, Domestic, Ocean Export, Ocean Import, Global Export Shipment, Ocean Freight, Ocean Containers, International, Customs, CTPAT, lead generation, networking, cold calling, revenue growth, negotiate rates, customer service, RFP, RFQ, business development, enterprise, CRM, prospect, client development, client relationships, Independent Contributor, Team Player, Individual Contributor, IC
Job Type: Full-time; Hybrid
Responsibilities
- Source, pitch, and close new business across freight forwarding, fulfillment, and logistics services.
- Prospect daily via phone, email, LinkedIn, referrals, and trade shows.
- Understand customer pain points and tailor solutions around the company’s strengths.
- Track opportunities in CRM and build a growing book of business.
- Collaborate with ops, pricing, and leadership to deliver best-in-class service to new customers.
- Start by driving financial performance, focusing on increasing gross profit margins and revenue.
- Monitor financial metrics and KPIs closely, making necessary adjustments to meet targets, which will become even more critical as the team grows.
- Develop and manage budgets from the outset, ensuring cost-effective operations—this responsibility will be increasingly vital as you scale and lead the branch.
- Partner with operations and pricing teams to ensure a smooth onboarding process for new accounts.
- Help develop and communicate customer-specific SOPs to ensure operational alignment and service expectations.
- Maintain accurate client data, contact info, and quoting history in CRM and internal systems.
- As your team grows, manage and mentor your workforce, creating a positive and productive work environment that drives continued success.
- Stay informed on market trends (freight rates, surcharges, capacity changes) and communicate relevant updates to clients.
- Monitor key bookings and shipments during early phases of customer launch to ensure smooth execution.
- Provide proactive follow-up and support to resolve any service issues, delays, or escalations.
- Research new prospects, compile background information, and prepare account insights to support sales outreach.
- Bachelor’s degree in Business, Supply Chain, International Trade, or a related subject is preferred.
- 1 years of B2B sales experience is required.
- 1 years of experience in logistics, freight forwarding, or supply chain roles.
- Proven ability to prospect, generate leads, and close new business.
- Strong communication and relationship-building skills.
- Experience in a fast-paced, customer-facing or sales support role is a bonus.
- Ability to travel for customer meetings, sit visits, or events as needed.
- Confident and persuasive verbal and written skills for engaging prospects and building relationships.
- Motivated by goals, quotas, and the thrill of winning new business.
- Open to feedback, always looking to improve sales approach and industry knowledge.
- Able to manage pipeline, track outreach, and follow up consistently.
- Solutions-oriented approach when handling objections and coordinating with internal teams.
- Works well across sales, operations, and leadership teams to deliver a strong customer experience.
- Always focus on understanding the client’s pain points and creating value.
- Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint).
- Experience with CRM platforms for tracking pipeline and activity.
- Comfortable working with quoting tools, rate requests, and logistics platforms (familiarity with CargoWise is a plus).
- Quick to learn new systems, tools, and internal processes to support sales effectiveness.
Related to: Air Export, Air Import, Global Export Shipment, Air Freight, Air Cargo, International, Customs, CTPAT, TSA, Freight Forwarding, International Freight, Domestic Freight, Air Freight, Ocean Freight, Domestic, International, International Shipping, Steamship, Logistics, Customs, Customs Brokerage, Import, Export, Air, Ocean, NVOCC, Intermodal, Drayage, Container Shipment, Container, Port Drayage, International Shipment, Port, Cargo, Rail, Domestic, Ocean Export, Ocean Import, Global Export Shipment, Ocean Freight, Ocean Containers, International, Customs, CTPAT, lead generation, networking, cold calling, revenue growth, negotiate rates, customer service, RFP, RFQ, business development, enterprise, CRM, prospect, client development, client relationships, Independent Contributor, Team Player, Individual Contributor, IC
Salary : $75,000 - $90,000
