What are the responsibilities and job description for the Director of Brokerage Operations position at CS Recruiting?
Director of Operations
Job Type: Full-time; On-site
Responsibilities
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Manager, Management, Supervisor, Team Lead, Team Management, Middle Management, Director, Regional Director, Senior Director, Leadership, Leader
Job Type: Full-time; On-site
Responsibilities
- Oversee operational departments.
- Build structure and accountability within the operations team through clear roles, goals, and measurable performance standards.
- Ensure the company’s operational framework supports scalability, consistency, and quality of service.
- Conduct regular operations reviews with department leads to assess progress on performance goals and identify problem areas.
- Partner with the CEO and leadership team on strategic decisions involving staffing, technology, cost control, and expansion.
- Own company-wide on-time delivery performance, communication standards, and data accuracy.
- Refine and enforce standard operational processes for load execution (start to end), tracking, escalation, and reporting.
- Implement structured review routines to track performance and drive accountability across all accounts.
- Identify patterns in delays, data errors, or capacity failures and drive corrective action through the team.
- Maintain visibility to key customer accounts and step in directly when high-impact issues arise.
- Work with the CEO and Controller to develop and monitor departmental budgets, labor costs, and margin performance.
- Review profit and loss performance by account and oversee corrective action for underperforming business.
- Monitor carrier and equipment expenses and negotiate for improved cost structures where possible.
- Ensure billing, data, and cost entries are accurate and aligned with financial reporting.
- Work closely with Nate and the sales team to align operational execution with customer needs, support pricing strategy, and ensure seamless onboarding of new accounts.
- Oversee and assess all operational technology, including TAI, tracking tools, and carrier compliance systems.
- Lead initiatives that automate repetitive tasks and improve data accuracy.
- Set data integrity standards, ensuring all shipment data can be used for performance, margin, and compliance reporting.
- Work with the operations team to identify system gaps and process inefficiencies.
- Ensure all standard operating procedures are properly documented, staff are trained on them, and adherence is monitored consistently.
- Grow and maintain a carrier base.
- Review carrier performance metrics monthly, on-time pickup/delivery, communication, claims, and hold vendors accountable for results.
- Lead strategic carrier negotiations for dedicated lanes and recurring volume.
- Oversee insurance and compliance monitoring systems (RMIS/Highway) and ensure all carriers meet company standards.
- LTL Carrier Negotiations: Lead all LTL carrier discussions and rate negotiations.
- Establish and maintain competitive pricing, review carrier performance regularly, and ensure service levels align with customer and company requirements.
- Possesses knowledge of international freight (air and ocean) is a plus, including coordination with carriers, customs, and documentation requirements.
- Participate in executive-level meetings with key customers to review performance, service challenges, and improvement plans.
- Support account teams by ensuring operational consistency across all customer programs.
- Partner with customers on continuous improvement projects, reporting requirements, and new program rollouts.
- Ensure transparency and responsiveness in all communications; no customer learns of a delay before the company does.
- Lead internal reviews of recurring service issues (e.g., Salem, Metric, GKN) and implement corrective procedures.
- Develop and maintain operational scorecards that track KPIs such as on-time performance, data accuracy in TAI, broker usage and carrier diversification, margin and cost variance, and service issue frequency and response time.
- Conduct monthly business reviews with the CEO and department heads to evaluate progress and make adjustments.
- Use data to identify where training, system changes, or staffing adjustments are needed.
- Drive accountability across all departments to ensure corrective actions are implemented and sustained.
- Strong background in process improvement, KPI management, and team leadership.
- Deep understanding of TMS systems, carrier compliance, and customer reporting.
- Proven experience managing budgets and P&L accountability is preferred.
- Strong communication skills, comfortable representing the company with key customers and vendors.
- Able to make structured decisions, enforce accountability, and build systems that scale.
- Willing to travel as needed to meet with key customers and support onsite operational reviews.
Related to: Freight, Freight Brokerage, Freight Delivery, Transportation Logistics, Logistics, Transportation, Transportation Brokerage, Trucking, Trucking Brokerage, Truckload Brokerage, Supply Chain, Supply Chain Solutions, 3PL, Third Party Logistics, Shipping, Non-Asset, Non-Asset Brokerage, OTR, Dryvan, Dry Van, Box Trailer, Dry Goods Shipping, Non-Perishable Shipping, Container, Long Haul, Short Haul, Tractor Trailer, TL, Truckload, FTL, Full Truckload, Truck Load, Semi, Tractor-Trailer, LTL, Less Than Load, Less Than Truckload, Partial Load, Partial Shipment, Parcel, Small Parcel, freight operations, customer service, tracking, tracing, pricing, planning, driver dispatching, post-delivery, transactional freight, shipment, delivery, Manager, Management, Supervisor, Team Lead, Team Management, Middle Management, Director, Regional Director, Senior Director, Leadership, Leader
Salary : $100,000