Carrier Development Specialist

Company Description: Headquartered in New Jersey, our client is a fully integrated North American supply chain solutions provider. Privately held since 1932, they generate over $3.7 billion annually and employ 17,000 associates. Guided by their Company values of family, integrity, safety, customers, teamwork, and social responsibility, they empower employees, embrace innovation, and deliver customer-focused logistics solutions. They offer a wide range of services, including dedicated transportation, warehousing and distribution, port services, integrated logistics, industrial real estate, and more.

Job Title: Carrier Development Specialist

Job Type: Full-time; On-site

Responsibilities:

• Carrier Development

o Exercise independent judgment in researching, analyzing, and selecting carrier partners aligned with procurement standards and strategic objectives.

o Approve and onboard carriers, ensuring compliance with NFI’s

qualification and risk requirements, with authority to manage,

and offboard carriers that do not meet standards.

o Develop & maintain a pipeline of targeted carriers that fits the

ideal carrier profile and will offer value to our long-term strategy.

o Manage carrier mix and capacity allocation to support network

optimization and profitability.

o Manage carrier performance by reviewing market trends,

performance analytics / KPIs, and customer demand forecasts.

o Negotiate contractual and spot rates within defined margin and

profitability thresholds.

o Meet with carriers to develop their performance based on

continuing needs, as well as to better understand and effectuate

the synergy with the Brokerage.

• Carrier Operations

o Own daily operational decisions regarding carrier assignments,

load coverage strategies, and margin optimization.

o Use data driven insights on lane and rate trends to optimize

carrier placement and support customer growth initiatives with

sales and account management.

o Analyze lane performance, service failures, and carrier scorecards;

make recommendations and decisions to enhance service and

profitability.

o Contribute to Quarterly Business Reviews and performance

analyses with key carriers; support the management of corrective

actions as needed.

o Identify process improvements and lead operational initiatives

that enhance carrier engagement, automation, and efficiency.

o Exercise discretion in resolving service, compliance, or

performance disputes with carriers and internal teams.

o Champion process improvements, automation tools, and

continuous learning culture.

o Uphold NFI’s service, compliance, and safety standards across all

carrier interactions

• Carrier Training

o Serve as a subject matter expert and operational advisor to sales,

account management, and operations on capacity strategy and

carrier market conditions.

o Mentor junior capacity and brokerage staff, setting best practices

for carrier sourcing, negotiation, and relationship management.

o Participate in budget planning, capacity forecasting, and margin

improvement strategies for the brokerage division.

o Represent the Brokerage in carrier and industry

Experience:

• Bachelor’s Degree required (Business, Supply Chain, or related field

preferred).

• 3–5 years of experience in transportation brokerage, carrier

management, or logistics operations, preferred working with domestic

truckload providers.

• Demonstrated experience in rate negotiation, margin management,

and carrier sourcing strategy.

• Individual commitment towards sharpening existing or acquiring new

skills as required by demands of the business or customers.

• Market knowledge of truckload lanes and rates.

• Excellent customer relationship building and account management

skills.

• Strong analytical, financial acumen, and decision-making skills.

• Proficient in TMS, Excel, and analytics/reporting tools used in brokerage

services.

• Excellent communication, relationship management, and problemsolving.