Senior 3PL Customer Account Manager

Our client owns and operates more than 2,000 tractor trailers, employs over 6,200 individuals, operates over 23 million square feet of contract and public warehouse and distribution space and generates $1B in revenue annually. They are a fully integrated Supply Chain solutions provider, offering Logistics, Distribution, Transportation, Intermodal, Global Shipping, Real Estate and Packaging services across the United States.

Senior 3PL Customer Account Manager

Job Type: Full-time; On-site

Responsibilities:

• Manage key customer accounts, ensuring alignment between customer expectations and operational performance.
• Drive organic revenue and margin growth through opportunity identification, solution development, and cross-selling of Company services (Intermodal, Dedicated, Warehousing, etc.).
• Deliver high-quality customer experience through consistent communication, KPI execution, and proactive problem resolution.
• Create and maintain account-specific business plans, utilizing CRM and internal tools to track pipeline activity, performance metrics, and growth initiatives.
• Lead customer business reviews, presenting KPI dashboards, quarterly scorecards, and strategic insights to customers and internal stakeholders.
• Manage rate and service negotiations across FTL, LTL, and Intermodal modes, leveraging market data and pricing tools to competitively position the Company.
• Develop and oversee SOPs for each account to ensure service consistency, accurate billing, and adherence to customer requirements.
• Partner closely with operations, sales, and finance teams to ensure customer commitments are met and profitability targets are achieved.
• Proactively identify risks, bottlenecks, or service gaps and collaborate across departments to maintain performance standards.
• Provide insight and support for RFPs, pricing requests, and customer onboarding initiatives.
• Maintain awareness of market trends, capacity shifts, and lane pricing to anticipate customer needs and protect margin integrity.
• Use internal and industry tools to identify process enhancements, drive efficiency, and share best practices across the team.
• Model the Company’s culture of accountability, collaboration, and customer-first execution demonstrating a “whatever it takes” mindset to support customers and peers.

Experience:

• Education: Bachelor’s degree preferred.
• Experience: Minimum 5 years in freight brokerage, logistics operations, or account management (FTL, LTL, Intermodal).
• Technical Skills: Proficiency in TMS and CRM systems (HubSpot preferred), MS Office (Word, Excel, PowerPoint), and internal pricing tools.
• Knowledge: Strong understanding of DOT regulations, Hours of Service, and claims processes.
• Communication: Excellent verbal and written communication, presentation, and negotiation skills; strong conflict resolution and relationship-building ability.
• Business Acumen: Demonstrated ability to manage multiple accounts, analyze performance, and translate insights into actionable strategies.
• Professional Development: Commitment to continuous learning and development in line with customer and business needs.
• Ability to work a flexible schedule based on shipment volume and customer needs.
• Travel may be required for customer meetings, site visits, or leadership events.

This position offers a competitive base salary.