Insurance Specialist / Front Desk

Job Summary
We are seeking a friendly and organized Front Desk Host to join our team. In this role, you will be the first point of contact for our patients, responsible for creating a welcoming environment. Your primary duties will include greeting and checking in patients, answering phone calls, scheduling appointments, and preparing and verifying insurance information. Strong communication skills, attention to detail, and a positive attitude are essential to ensure a smooth and professional experience for all visitors.

Responsibilities

• Greet patients promptly and warmly as they enter the office, creating a welcoming and professional environment
• Check in patients, verify personal and insurance information, and update records as needed
• Answer incoming phone calls, respond to inquiries, and direct calls to appropriate team members
• Schedule, confirm, and reschedule appointments using office management software
• Collect and input insurance details; verify vision and medical coverage prior to appointments
• Prepare necessary insurance forms and documentation for billing and patient visits
• Handle patient check-out, including collecting payments and providing receipts
• Maintain organized and up-to-date patient records in compliance with HIPAA regulations
• Coordinate with optometrists, technicians, and optical staff to ensure smooth patient flow
• Keep the front desk area clean, stocked, and presentable at all times
• Assist with basic administrative tasks such as filing, scanning, and mailing
• Provide excellent customer service and assist patients with general questions or concerns

Qualifications

• High school diploma or equivalent (required); additional administrative or healthcare training is a plus
• Previous experience in a medical, optometry, or front desk setting preferred
• Knowledge of insurance verification, especially vision plans (e.g., VSP, EyeMed, etc.) is highly desirable
• Proficient in using office software, scheduling systems, and basic computer functions
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and stay calm in a fast-paced environment
• Professional appearance and demeanor
• Friendly, patient-focused attitude with a commitment to customer service
• Reliable and punctual with a strong work ethic
• Familiarity with HIPAA regulations and patient privacy best practices

Join our team as a Front Desk Receptionist where you can contribute to creating an exceptional experience for our clients while developing your professional skills in a supportive environment!

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Ability to Commute:

• College Station, TX 77845 (Required)

Ability to Relocate:

• College Station, TX 77845: Relocate before starting work (Required)

Work Location: In person

Salary : $14 - $18