What are the responsibilities and job description for the 101003 - Front Desk Clerk position at SOUTHERN STAR COURT MANAGEMENT CORP?
Physical Requirements:
- Standing/Walking: Constantly. Standing at the front desk and moving throughout the lobby
- Crouching (Bend at knees): Occasionally. Accessing lower drawers, cabinets, or storage areas
- Stooping (Bend at waist): Occasionally. Retrieving items, organizing materials, or assisting guests
- Twisting (knees, waist, neck): Constantly. Multitasking while monitoring guest activity and retrieving luggage
- Reaching (overhead/extension): Frequently. Accessing supplies, printers, files, or guest materials
- Handling/Grasping: Constantly. Operating computers, phones, various supplies, and guest documents
- Pushing/Pulling: Frequently, average weight frequently 50lbs
- Lifting/Carrying: Frequently, carrying luggage and assisting guests
Working Environment:
· Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures
· Exterior of hotel with exposure to weather conditions
DUTIES & FUNCTIONS:
- Contribute positively to a collaborative team environment within the Front Office and across all departments
- Anticipate and prepare for guest needs, ensuring all requests are handled efficiently and thoughtfully
- Participate in ongoing training and development to enhance service delivery and product knowledge
- Adhere to all Hotel Valencia Group (and affiliates) policies, procedures, and safety standards to support efficient operations
- Maintain reliable attendance and flexibility in scheduling based on business demands
- Deliver exceptional guest service by greeting and engaging guests, maintaining a visible and approachable presence at the desk
- Proactively assist guests with questions, directions, hotel services, and local recommendations
- Demonstrate ownership by resolving guests and associate concerns professionally, thoroughly, and in a timely manner, escalating when appropriate
- Maintain a clean, organized, and fully functional front desk environment and equipment
- Complete daily shift tasks and required reports to ensure operational readiness and accuracy
- Coordinate guest services such as transportation, room escorts (full or partial), and special requests
- Communicate effectively with other departments to support seamless guest experiences
- Perform additional duties and responsibilities as assigned by Front Office leadership or Manager on Duty
- Create memorable, personalized experiences that make each guest feel recognized and valued
- Anticipate guest needs before they are expressed whenever possible
- Always Uphold the company’s Core Standards, ensuring service is personalized, attentive, and consistent with brand expectations
- Always maintain confidentiality of guest and hotel information
ESSENTIAL SKILLS AND QUALIFICATIONS:
- Excellent customer service skills
- Hospitality experience preferred
- Strong English communication and organizational skills
- Must be available to work mornings, nights, weekends, and holidays