Lift Maintenance Manager

Year Round

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee Perks

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment
  
  

Position Title: Lift Maintenance Manager

Business Unit: Mountain Operations

Position Reports to: Director of Mountain Operations

Positions Reporting to this Role: Lift Maintenance Supervisors, Lift Maintenance Technicians

Location: Crystal Mountain,Washington

Wage Range: $90,000-$125,000 annually, Bonus eligible

Resort Overview, Culture And Vision

Crystal Mountain is the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

Job Summary

The Lift Maintenance Manager oversees and manages the functions of the Lift Maintenance department by providing leadership, management, and strategic direction with an emphasis on the safety of lift personnel and our guests. Specific emphasis on team building, people management, and building and maintaining operational structure are being sought in this role. This position is also responsible for maintaining an inventory of parts, materials and equipment, shop organization, shop safety, maintenance and training records, timely budget reports, lift drawing files, and filing of notices and reports to regulatory agencies.

Other responsibilities include: the hiring, training, documentation, evaluation, and discipline of employees under his/her supervision. The Manager complies with applicable policies, procedures, and regulations of Washington State Parks and Recreation, United States Forest Service, American National Standards Institute (ANSI B.77), lift manufacturers, OSHA, and insurance Carriers. In addition,the Lift Maintenance Manager is responsible for the development of the annual supply budget, and monitoring budget performance throughout the fiscal year.

LEADERSHIP

• Understands operational business complexities and assumes responsibility for driving growth and operational excellence
• Leads teams of employees to achieve goals
• Guides employees through periods of change, even during difficult times or in the face of hard business decisions
• Demonstrates honesty, integrity, and reliability while fostering a culture of mutual respect and trust grounded in core values.
  
  

ENGAGEMENT

• Demonstrates curiosity and a proactive mindset by asking thoughtful questions and seeking innovative ways to improve the business.
• Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
• Inspires, develops, and energizes employees and has a solid record of employee retention
• Shows strong commitment to environmental stewardship, financial responsibility, personal and team safety, and risk management.
  
  

COMMUNICATION

• Communicates clearly and appropriately - both orally and in writing
• Responds to questions or requests in a timely manner
• Conducts regular one-on-one and departmental meetings to ensure a good flow of information
• Recognizes and rewards the achievement of his/her team and others
• Consistently communicates with a focus on exceptional guest service delivered in a friendly and approachable manner
  
  

DELIVERY

• Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall
• Meets or exceeds financial goals, budgets, forecasts
• Develops and implements effective strategies while taking accountability for outcomes, including areas for improvement.
• Fosters a guest-centric environment and drives service excellence that consistently exceeds guest expectations.
• Strives to deliver iconic, memorable, and delightfully unexpected guest experiences.
  
  

FLEXIBILITY

• Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change
• Adjusts budgets and reforecasts as needed across the year based on changing business needs
• Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary
• Cultivates a cohesive and collaborative team environment by understanding and supporting the elements of successful and enjoyable teamwork.
  
  

Essential Duties

• Collaborate across departments to manage the long-term strategy around lifts and lift operations
• Maintain focus on safety of guests and employees at all times
• Set and achieve operational, financial and guest facing objectives
• Respond to customer concerns and questions
• Oversee stock levels and order supplies when needed
• Gather guest & employee feedback and implement improvements
• Ensure compliance with all ANSI-B77 codes, state regulations, insurance and manufacturer's requirements on lift maintenance and operations
• Ensure staff is aware of all current code requirements and operations and maintenance performed meets these requirements
• Implement and enforce employee participation in orientations, safety training, environmental, or other training programs.
• Attend educational workshops and stay informed of technical publications and current code changes
• Communicate with peers at other resorts to maintain up to date technical knowledge base
• Establish and ensure the execution of preventative and predictive maintenance programs on all equipment that meets or exceeds all applicable codes, regulations and manufacturer's requirements
• Instruct and train staff in troubleshooting malfunctions, maintaining equipment inventories, and evaluating new equipment and techniques
• Coordinate and hire on-site contractors to maintain lifts as necessary
• Manage a work order system to document and track supplies and maintenance work
• Hire, retain, schedule and provide performance evaluations for all staff in the department.
• This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
  
  

Knowledge, Skill And Ability Requirements

• Must have supervisory experience and a high mechanical aptitude.
• Five years minimum experience in lift maintenance and operations.
• Positive attitude and excellent communication skills
• Organized, logistically minded, creative, participant-focused, and safety conscious
• Ability to effectively teach, direct, supervise, coach, and support diverse demographics
  
  

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work evenings, weekends and holidays while in operation.
• Able to lift, carry, or otherwise move and position a minimum of 50 pounds on a regular basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on a constant basis.
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer