What are the responsibilities and job description for the Order Entry Specialist position at CRYSTAL FINISHING SYSTEMS?
Now Hiring: Order Entry Specialist
The Order Entry Specialist plays a key role in delivering an exceptional customer experience by ensuring accurate and timely order processing. This position partners closely with internal teams to support production flow, maintain data integrity, and meet customer expectations in a fast-paced manufacturing environment.
Key Responsibilities
- Accurately enter and process customer orders, ensuring timely submission to support production schedules and lead times
- Validate order details, pricing, and availability (ATP), creating jobs that align with production requirements
- Prepare and distribute order acknowledgements to confirm details and maintain clear communication with customers
- Collaborate with scheduling, production, engineering, and freight teams to resolve order questions and ensure specifications are met
- Monitor open orders, support rush requests, and provide follow-through to ensure on-time delivery and customer satisfaction
- Assist with customer service support tasks, including cross-team coverage, communications, and administrative responsibilities
Qualifications
- Background in customer service, business, or manufacturing operations; associate degree or equivalent experience preferred
- Experience in order entry, data management, or customer support within a manufacturing or production environment is a plus
- Strong data entry accuracy and attention to detail, with the ability to manage multiple priorities
- Proficiency in Microsoft Office (Word and Excel) and comfort working with ERP or order systems
- Excellent communication and customer service skills with a professional, team-oriented approach
- Ability to work independently while collaborating effectively across departments in a fast-paced setting
What We Offer
- Medical, Dental and Vision Insurance with options to fit your needs
- Short-Term Disability Insurance
- Company Paid Employee Life Insurance
- Additional Employee, Spouse and Child Life Insurance options
- Optional Accident, Indemnity, and Critical Illness Insurance
- Pharmacy Benefit Management
- Prescription Drug Benefits
- 401(k) Retirement Savings Plan with Employer Match
- Paid Time Off
- 8 Paid Holidays per year
- Health Savings Plans (HSA, FSA and Dependent Flexible Spending Accounts)
- Eligibility to Participate in the Quarterly Attendance Bonus Plan
- Tuition Assistance
- Wellness Programs - including onsite Healthcare Clinics and Gyms
- Free Physical Therapy
- Apprenticeship Programs
- On-Site Cookouts and Celebrations
- And more!
Your hands‑on talent deserves a workplace that appreciates it.
THE FINE PRINT
The position requires the ability to team-lift, load and carry items weighing up to 150 pounds. All offers of employment are contingent upon successful completion of a pre-employment physical and drug screen. Crystal Finishing Systems provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Crystal Finishing Systems participates in E-Verify.