Order Manager - Customer Service (in-office)

About Crystal D

At Crystal D, our mission is to be the first choice for awards and gifts. We are driven by integrity, quality, and a passion for delivering an exceptional customer experience.

Job Purpose

The Order Manager is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast. This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE. 

**This role requires working on-site in our office

Key Responsibilities

• Manage customer orders throughout the entire order lifecycle.

• Communicate clearly with customers regarding products, timelines, and expectations.

• Drive order approvals and production in a timely manner.

• Complete quality checks on high-value orders (over $750).

• Partner with internal teams to ensure order accuracy.

• Resolve customer issues with professionalism and ICE standards.

• Answer and document customer calls promptly and accurately.
   

  Qualifications

• 1–2 years of experience in order entry and/or customer service.

• Excellent written and verbal communication skills.

• Strong attention to detail and ability to multitask.

• Proficiency in Microsoft Office.

• Proactive problem-solver with a customer-first mindset.
   

  What Makes You Successful

• Integrity, dependability, and empathy.

• Driven, flexible, and detail-oriented.

• Committed to personal and professional growth.
   

  Our Core Values

  Integrity • Quality • Respect • Commitment • Passion
   

  Benefits*

• Weekly Pay
• Paid Holidays
• Paid time off
• 401(k) match
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• MANY Company events