What are the responsibilities and job description for the Reservations Admin position at Crystal Cruises USA, LLC?
Job Description: Job Summary The Reservations administrator is responsible for providing administrative support to ensure the efficient operation of the Global Direct Consumer/Trade Reservations Department. Answers system escalated emails and aids and support to all reservation agents. Effectively routes all inquiries to the proper individual/department with high quality and in a timely manner. Essential Job Duties Maintain polite and professional communication via phone and email. Provides information by answering questions and requests. Performs administrative tasks, such as conducting research and complying with company policies when emails are being escalated or any other requests to Res Admin inbox. Anticipates the needs of others to ensure a seamless and positive experience. Supports department by performing tasks related to organization and effective communication. Display superior phone etiquette, meticulous record-keeping, and diligent follow-up skills, ensuring seamless communication and personalized attention to detail. Collaborate seamlessly with key departments, fostering optimal performance and smooth operations throughout and needs extensive systems and policy knowledge. Prioritize and complete assigned projects in a timely manner, meeting the expectations of the Reservation Manager and Executive Team Members. Maintain a comprehensive knowledge of all aspects of our luxury ships, enabling you to provide accurate and detailed information to guests. Uphold an unwavering commitment to our mission of Satisfaction, ensuring every interaction reflects our dedication to exceeding guest expectations. Continues to perform Reservations duties: taking incoming calls, following up with options created and making that is following the quality assurance standards. Perform other duties as directed by the Manager. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. Competency Experience: Minimum of three years in the cruise industry. Skills/Qualifications: Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint programs. Must be highly detailed-oriented with strong organizational and follow-up skills. Team player with a positive attitude who works well cross-functionally. Resourceful, creative self-starter who takes initiative to learn processes and get things done with little supervision. Ability to multi-task and thrive in a fast-paced environment where strategic brand-building efforts are priority – start-up experience a plus. Work Environment Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic. #LI-Hybrid Physical Demands Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment. Expected Hours of Work The position is full-time. Occasional need for Overtime may be required. EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A&K Travel Group is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. For more than three decades Crystal has been synonymous with exceptional, award-winning voyages. In 2022 AKTG acquired the Crystal brand and its two vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of Exceptional at Sea.
