Business Development Specialist

Job Description: Position Summary: The Business Development Specialist at Crystal Cruises will play a pivotal role in driving sales and expanding market share among a key group of travel agency accounts. This position is responsible for the development and execution of strategies to educate, engage, and foster long-term relationships with travel agency partners, ultimately aiming to meet or exceed established sales objectives. The Business Development Specialist will collaborate closely with the Director of Business Development, to execute promotional activities and facilitate revenue production through effective sales efforts. Responsibilities and Accountabilities: Assist in the training, support, and communication with travel agencies within assigned territories. Collaborate with the Regional Sales Director (RSD or BDM) to facilitate transactions, support and/or coordinate events aimed at enhancing sales and relationships. Design and implement strategies for territory management, providing guidance for business development to ensure sustainable growth aligning with corporate objectives. Coordinate and participate in sales events, including webinars, in-person meetings, and trade shows. Support the Regional Sales Director team as needed in resolving, tracking, and executing cases related to territory accounts. Maintain and update the CRM database (OneIS) with accurate and current information on travel agency partners, ensuring data integrity and completeness. Become a Subject Matter Expert (SME) in the CRM system, providing training and support to team members as needed. Distribute weekly and/or monthly sales reports to key accounts. Perform any additional duties as assigned by the Director or VP. Skills and Abilities: Strong communication and interpersonal skills to effectively engage with travel agency partners and internal stakeholders. Sales-oriented mindset with a track record of achieving or exceeding sales targets. Ability to develop and execute strategic plans for territory management and business development. Proficiency in using online tools and platforms for promotional activities, including webinars and social media. Detail-oriented with excellent organizational skills to manage templates, agreements, and reporting. Adaptability and willingness to travel as necessary. Strong problem-solving abilities to address challenges and identify opportunities for improvement. Education and Experience: Bachelor’s degree in business, Marketing, or a related field preferred. 5 experience in sales, account management, or business development in the travel or hospitality industry, especially within the cruise industry, is a significant plus. Familiarity with the cruise industry and luxury travel products, particularly knowledge of Crystal Cruises, is highly advantageous. Proficiency in Microsoft Office Suite and CRM software is desirable. Crystal Cruises is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We are committed to creating a diverse and inclusive workplace. This job description is not intended to contain a comprehensive listing of activities, duties or responsibilities that are required by the employee. #LI-Hybrid EEO Statement Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. A&K Travel Group is a global lifestyle and travel company that sets the standard for refined and personalized travel experiences. For more than three decades Crystal has been synonymous with exceptional, award-winning voyages. In 2022 AKTG acquired the Crystal brand and its two vessels, Crystal Serenity and Crystal Symphony, ushering in a new era of Exceptional at Sea.