What are the responsibilities and job description for the Billing and Collections Manager position at Crunchtime?
About the role
The Billing and Collections Manager oversees the full invoicing-to-cash cycle, managing both the Billing and Collections teams to ensure invoices are accurate, payments are collected on time, and customer accounts are properly maintained. This role is responsible for optimizing processes, ensuring financial accuracy, supporting revenue integrity, and fostering strong cross-functional collaboration to drive operational efficiency and customer satisfaction.
What you’ll do as a Billing and Collections Manager
- Manage, mentor, and develop both Billing and Collections staff.
- Oversee daily billing operations, ensuring timely and accurate invoice creation and distribution.
- Maintain and enforce billing policies, procedures, and internal controls.
- Resolve billing errors and collaborate with internal teams (Sales, Customer Success, Operations, Finance) to prevent recurring issues.
- Lead the Collections team to ensure timely follow-up on overdue accounts and reduction of past due balances.
- Develop, implement, and monitor collections strategies and escalation procedures.
- Review aging reports, assign collection priorities, and provide guidance on complex or sensitive accounts.
- Partner with customers to resolve disputes, negotiate payment plans, and maintain positive relationships.
- Validate complex billing scenarios such as subscription, project-based, milestone, or usage-based invoicing (as applicable).
- Maintain audit-ready documentation for all billing and collections activities.
- Identify operational bottlenecks or risks and recommend process improvements.
- Support month-end closing activities, including reconciliations and revenue recognition support.
- Oversee billing and collections system configurations, updates, and data integrity.
What we’re looking for
- Bachelor's degree in Accounting, Finance, or a related field.
- 4-6 years of progressive experience in Billing and Collections, with at least 2 years in a management or supervisory role.
- Prior experience managing a billing or collections team (or both).
- Strong understanding of the order-to-cash process, financial controls, and AR best practices.
- Excellent communication, analytical, and problem-solving skills.
- Proficiency with ERP, billing systems, and spreadsheet tools.
- Experience in a SaaS or subscription-based business model.
- Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, complex formulas).
- Exceptional conflict resolution and communication skills, specifically in handling customer escalations.
Nice to haves
- Previous experience with Maxio(SaaSOptics) billing software is a plus.
- Experience with systems such as NetSuite, Salesforce, QuickBooks, Zuora, Chargebee, or similar platforms.
- Experience working with a distributed/remote team.
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Flexible PTO
- Paid company holidays
- Yearly team off-sites
- Medical, dental, and vision benefits (FSA, HSA & HRA options)
- Basic & Voluntary Life Insurance
- 401k employer match
- Wellness benefits
- Commuter benefits
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- 10 weeks of paid parental leave
- Fitness reimbursement
- Learning & development funds
Salary : $100,000 - $115,000