What are the responsibilities and job description for the Customer Service Representative position at Crunch Fitness - JFF North America?
Benefits:
- Free gym membership
- 401(k)
- Employee discounts
- Free uniforms
- Training & development
Customer Service Representative
Job Description & Performance Expectations
JOB DESCRIPTION
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive
top-notch customer service. This is a part-time, hourly non-exempt position.
RESPONSIBILITIES & EXPECTATIONS
Member Experience & Sales Support
Front Desk Operations & Compliance
These duties and responsibilities may change at any time.
JOB DESCRIPTION
The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive
top-notch customer service. This is a part-time, hourly non-exempt position.
RESPONSIBILITIES & EXPECTATIONS
Member Experience & Sales Support
- Greet and check in all members, guests, and prospective members
- Inform prospective members about our membership options and current promotions
- Answer phone calls in a polite and professional manner
- Facilitate necessary updates to members' accounts
Front Desk Operations & Compliance
- Compliance with our uniform policy - crunch polo, black pants or shorts & crunch nametag
- Operate the POS system and accept payments
- Ensure all retail items are fully stocked
- Assist in maintaining the neatness and cleanliness of the club
- Other duties as assigned
These duties and responsibilities may change at any time.
Salary : $10 - $15