What are the responsibilities and job description for the Shift Lead position at Crumbl?
Love Desserts and Leading a Team? Step Into a Sweet Leadership Role!
Now Hiring a Shift Lead at Crumbl!
Join Our Crumbl Crew!
Do you love desserts, teamwork, and helping a team succeed? We’re looking for a motivated Shift Lead who is ready to guide our crew, keep the bakery running smoothly, and create memorable experiences for every customer who walks through our doors.
Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. This is a great opportunity for someone looking to grow their leadership skills in a fast-paced and fun environment.
Position Available
Shift Lead (18 )
Open Availability Monday–Saturday
Off Every Sunday & Most Major Holidays
What You’ll Be Doing
As a Shift Lead, you will play a key role in overseeing daily operations and supporting the team while ensuring customers receive outstanding service.
Responsibilities include, but are not limited to:
• Supervising employees and helping create shift schedules
• Monitoring team performance to ensure efficient workflows
• Reporting any issues during the shift to management
• Coaching team members and training new staff
• Managing daily cash intake, opening/closing registers and preparing deposits
• Handling customer concerns and employee disputes
• Running the register and assisting customers
• Mixing dough and preparing ingredients
• Balling and portioning dough
• Decorating cookies and desserts
• Preparing catering orders
• Folding boxes and packaging treats
• Answering phones
• Cleaning the store and washing dishes
• Supporting the team to keep the bakery running smoothly
What We’re Looking For
• Must be 18 years or older
• Must be legally eligible to work in the United States
• Open availability Monday–Saturday
• Someone who helps create a positive and supportive work culture
• A positive attitude and great smile that helps uplift both customers and teammates
• A leader who enjoys encouraging, mentoring, and celebrating their team
• Strong communication and leadership skills
• Excellent time management and organization
• Ability to motivate and support a team in a fast-paced environment
• Attention to detail and commitment to quality
• Basic math and computer skills
• Comfortable working in a fast-paced, warm kitchen environment
• Ability to stand for 8-10 hour shifts
• Ability to lift up to 50 lbs
Sweet Perks
Competitive pay tips
Paid training
Medical, Dental, and Vision Insurance
Paid Time Off (PTO)
Free dessert every shift
30% employee discount
Flexible scheduling
Employee events and activities
Fun, upbeat team culture
Sundays off & most major holidays off
Opportunities for growth and leadership development within the Crumbl family
If you're ready to lead a team, create amazing desserts, and help make every customer’s day a little sweeter, we’d love to meet you.
Apply today and start baking leadership into your future with the Crumbl Crew!
Crumbl is locally owned and operated while carrying a nationally loved name, and we’re proud to build a team that works hard, supports one another, and delivers incredible desserts every day. Bringing friends and family together over a box of the best desserts in the world!
Salary : $18