POST Shift Lead

Brand Introduction

Crumbl is the fastest growing cookie and dessert company in the nation and we offer a fun and inclusive work environment, where you'll get to help us become the best brand in the nation.

At Crumbl, our secret ingredient is you! Our Crumbl Crew is the heart and soul of every sweet moment. With their passion, smiles, and dedication, they truly add the perfect finishing touch to every dessert. Join us today and help us on our mission of bringing friends and family together over a box of the best desserts in the world!

Our Values

Experience – We build experiences that surprise and delight

Relationships – we foster meaningful relationships

Authenticity – we are authentic and transparent in all we do

Innovation – we pursue what’s next without fear

SUMMARY

Shift leads are vital mature crew leaders who are driven and excel at motivating and leading others. The Shift Lead is responsible for supervising daily activities of bakers during a specific shift, ensuring operational excellence. The Shift Lead must be able to perform all duties and responsibilities of a baker at an advanced level, in addition to their assigned tasks. To be a successful Shift Lead, the employee must have excellent leadership and communication skills and possess a passion for excellence. The Shift Lead should be organized, decisive, attentive, and possess a strong understanding of baking techniques.

DUTIES AND RESPONSIBILITIES

• Ensure great customer service at all levels, resolve conflicts or complaints from customers and employees, take client information and ensure that orders deliveries are fulfilled accurately and on time.
• Take phone calls and ensure proper phone etiquette.
• Keep appropriate levels of cookies in warmer and ensure adequate stocking and inventory levels.
• Read, understand, and execute recipes; make dough by measuring and combining ingredients using mixers, blenders, heat sources, scales, and other kitchen equipment.
• Provide superior customer service by greeting customers, answering questions, making recommendations, accepting orders and payment.
• Ball dough and decorate using frosting, glazes, fillings, and other toppings to enhance item presentation and display finished product.
• Perform tests and quality checks on ingredients and finished products, to ensure each item meets food safety and quality controls.
• Maintain proper storage and quality control of food products, ensuring ingredients have not expired and are within established corporate guidelines.
• Work quickly while accurately following a recipe.
• Work with a team to accurately complete tasks.
• Clean and restock the workstation and ensure all equipment is sanitized and prepared for the next shift.
• Keep records relating to orders, deliveries, inventory, and production levels.
• Ensure adequate levels of finished goods and boxes to fill orders.

QUALIFICATIONS

• Leadership experience, considerable knowledge of Crumbl mixing and baking processes and ingredient usage and demonstrated proficiency in supervising and motivating others.
• Energy, focus, and speed are necessary for success in this role.
• Excellent customer service skills.
• Flexibility to work around customer demands, including early morning, night, weekend, and holiday availability.

COMPETENCIES

• Design – translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail.
• Quantity - meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Customer Service – manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Quality Management - attention to detail especially when performing quality inspections on ingredients and products; looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Motivation - achieves goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.

SUPERVISOR RESPONSIBILITIES

• Supervises and oversees the duties of crew members during a specific shift, ensures all crew members are keeping up with their duties and provides assistance if necessary.

WORKING CONDITIONS

• Employee is subject to inside environmental conditions with exposure to excessive heat and noise levels associated with a hectic kitchen environment.
• Employee is subject to prolonged periods of standing and walking.
• Work is performed using standard kitchen equipment including but not limited to mixers, blenders, ovens, and scales and point-of-sale terminals.

PHYSICAL REQUIREMENTS

• Must be able to perform the basic life operational skills of climbing, stooping, bending, twisting, kneeling, crouching, reaching, standing, walking, lifting, carrying, handling, grasping, talking, hearing and repetitive motions.
• Work is generally heavy work requiring employee to frequently lift up to 50 pounds for extended periods.
• Employee is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, operate a computer terminal, perform extensive reading, and use measurement devices. Hearing is required to perceive information at normal spoken work levels.
• Employees must use personal protective equipment as required as well as the Crumbl issued uniform.

SPECIAL REQUIREMENTS

• Possession of Food Handlers Certificate, or ability to obtain prior to hire.
• Legally eligible to work in the United States
• Age 18 or older