What are the responsibilities and job description for the General Manager / Quick Service Dessert Bakery position at Crumbl?
General Manager - Crumbl Cookies
Are you a results-driven leader with a passion for building high-performing teams and delivering exceptional customer service? Crumbl Cookies, the nation’s fastest-growing cookie company, is looking for a talented General Manager. Our bakeries operate Monday-Saturday, with Sundays always off. Join us in creating memorable dessert experiences with our rotating weekly flavors, open-concept kitchens, and famous pink box!
Overview
As a General Manager, you’ll oversee one of our bakery locations, responsible for staffing, scheduling, production, inventory management, and customer service. You will lead a team of 15-35, ensuring operational excellence, financial performance, and exceptional customer experiences.
Why You Should Apply
- Sundays Off: Guaranteed day of rest.
- Performance-Based Bonuses: Achievable, results-oriented incentives.
- Leadership Autonomy: Make decisions, build, and train your team.
- Professional Growth: Develop leadership, customer service, and business management skills.
- Comprehensive Benefits: Including health, dental, vision insurance, and paid time off.
- Dynamic Work Environment: Weekly rotating menu and fast-paced atmosphere.
Key Responsibilities
- Operations Management: Oversee staffing, inventory, scheduling, and front-of-house operations.
- Team Leadership: Hire, train, and lead a service-driven team.
- Financial Oversight: Control labor costs, manage inventory, and achieve financial targets.
- Customer Service: Ensure outstanding guest experiences, exceeding satisfaction metrics.
- Strategic Planning: Implement marketing and operational strategies to drive sales.
- Quality Control: Maintain high standards of food safety, cleanliness, and quality.
- Accountability & Stewardship: Lead with integrity, promoting a culture of responsibility.
Qualifications
- 1-3 years of management experience in food and beverage, quick-service restaurants, or bakery settings.
- Proven ability to hire, train, and develop talent.
- Strong financial management skills with a results-oriented mindset.
- Hands-on leadership with strong communication and organizational abilities.
- ServeSafe Ohio Manager Level II certification (or ability to obtain).
- Familiarity with scheduling, inventory, and POS systems like WhenIWork, Workstream, and Slack is a plus.
Compensation & Benefits
- Competitive salary with performance-based bonuses
- Paid certifications and ongoing training
- Health, vision, and dental insurance
- Paid vacation time and technology reimbursement
- Sundays off and one additional day off mid-week
- Shortened hours on major holidays
Join Our Team!
If you are a dynamic, results-oriented leader, apply today to become a part of the Crumbl family and help lead our team to success.
At Crumbl Cookies, we're more than just cookies—we’re an experience. As the nation's fastest-growing cookie brand, we've redefined what it means to indulge in a sweet treat. With our unique rotating flavors, you’ll find something new to love every week. Our open-concept kitchens invite you to see the magic behind each batch, while our iconic pink box adds a touch of joy to every purchase. Crumbl is where passion meets flavor, and we're looking for dedicated individuals to be part of this exciting journey. Join us and be a part of something special!
Salary : $48,000
