Manager, Parnership Programs - (Hybrid)

Cruise Planners is the largest franchisor of home-based travel agencies across the country that independently book cruises, tour, and land vacations. Cruise Planners has achieved Top Producer status with virtually every cruise line, tour, and resort company. Cruise Planners has been named the No.1 Cruise Tour / Travel Agency by Entrepreneur Magazine for the past 10 years and recently featured in Entrepreneur as one of the top 30 franchise innovators in technology. Cruise Planners positions franchise owners for success by providing them with innovative marketing, booking and lead-generating tools as well as professional development and hands-on training with the industry’s top executives. Cruise Planners Home Office has won awards such as Coolest Offices and Top Places to Work in South Florida by Sun Sentinel and South Florida Business Journal.

**Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa**

Job Summary

This role is responsible for supporting, training, and assisting our franchisees with Signature Travel Network Benefits, Travel Insurance, and any other special programs. You will work closely with the Cruise Planner and Allianz executive team members to ensure goals are met, contract modifications are complete, and training initiatives are set.

Responsibilities

• Manage day to day emails and calls from franchisees on both the Signature Travel Network and Travel Insurance programs
• Build a relationship with Allianz team to assist with policy modifications, contract details, new policy launches, rate sheets, escalations, and any other travel insurance related components
• Work closely with Chief Strategy Officer on contract negotiations and modifications
• Analyze competitive supplier products to ensure our travel insurance products remain competitive with the market
• Assist franchisees with American Express tracking numbers and card verification for FHR and CPP benefits.
• Work closely with the Signature Travel Network team to provide support for our franchisees and escalate any issues.
• Update CP Genie as needed with content for Signature Benefits including Private Car and Guide, Signature Hotel Benefits, promotions, and group amenities.
• Create training calendar with Sr. Director of Operations to include Signature Travel Benefits, leveraging partner benefits and navigating CP Maxx to fulfill benefits
• Manage monthly training calendar with Allianz
• Identify opportunities to increase our Allianz sales and conversions
• Update CP Genie with Allianz enhancements, price changes, etc.
• Terminate access to Signature as needed.
• Assist with creating/updating Allianz presentations for Star U
• Present Travel Insurance products at Star U
• Work closely with training team to enhance the Travel Insurance Specialist Program
• Oversee the Vecto Technologies Program for the Rep Network and eligible agencies
• Provide access to Rezsaver or assistance for the Rep Network with Amex Benefits
• Create Insurance section for H.O. News
• Update class training manual as needed
• Back up Travel Service Manager as needed

The items listed above are intended to provide an overview of the essential functions of the job.

This is not an exhaustive list of all functions and responsibilities that the position may be required to perform.

Competencies

• Excellent verbal and written communication skills
• Detail oriented and thorough
• Well organized
• Comfortable presenting in classroom setting
• Self-motivated, able to multi-task, think critically and be collaborative
• Ability to coordinate projects and timelines
• Proficient with Microsoft Office Suite

Requirements

• 5 years of relevant experience
• Bachelor’s degree preferred
• Travel industry experience preferred

This is a hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays, Wednesdays and Thursdays)

Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.