Concierge Travel Specialist & Executive Assistant

Company Description Cruise Dreams is a luxury travel company specializing in curated cruise vacations, bucket-list journeys, all-inclusive resort stays, and customized group and incentive travel programs. Founded in 1997, the team brings over 100 years of combined industry experience to designing seamless travel for individuals, families, and corporate clients worldwide. As a leading producer in the travel industry, Cruise Dreams maintains strong partnerships with major cruise lines, hotels, and ground operators, enabling exclusive amenities, custom excursions, and unique themed events. The company focuses on personalized service, meticulous planning, and memorable experiences that deliver exceptional value and a consistent “WOW” factor. Team members join a culture dedicated to creating unforgettable journeys that support client goals such as performance, motivation, engagement, and loyalty.

Position Summary

The Concierge Travel Specialist serves as the primary point of contact for clients after their travel plans have been confirmed. This role is responsible for managing all post-booking travel arrangements, coordinating trip details, handling changes and special requests, and ensuring every traveler is fully prepared before departure.

The ideal candidate is a proactive relationship-builder with exceptional attention to detail, a genuine passion for serving others, and the ability to create meaningful connections with clients. This individual enjoys talking with people, solving problems, and delivering outstanding customer experiences.

Most importantly, this position must become an extension of the trusted relationships already established by Cruise Dreams.

The Concierge Travel Specialist serves as the liaison between the President of Cruise Dreams, our valued clients, cruise lines, hotels, tour operators, transportation providers, and other travel partners to ensure seamless travel execution from booking confirmation through post-travel follow-up.

This position also serves as the Executive Assistant to Kim Gibbons, President of Cruise Dreams, assisting with priority tasks, client communications, scheduling needs, and other responsibilities that support the overall success of the business.

Key Responsibilities

·       Client Relationship Management

·       Travel Coordination s Trip Management

·       Vendor s Supplier Relations

·       Sales Revenue Growth

·       Pre-Departure Concierge Services

·       Post-Travel Follow-Up

Preferred Qualifications

·        2 years of experience in travel, hospitality, concierge services, customer service, executive support, or account management preferred.

·        Personal travel experience and a passion for exploring destinations around the world.

·        Proven ability to build and maintain strong client relationships.

·        Strong negotiation and problem-solving skills.

·        Excellent verbal and written communication abilities.

·        Exceptional organizational and multitasking capabilities.

·        Ability to manage multiple client accounts and priorities simultaneously.

·        Strong attention to detail and follow-through.

·        Proficiency with ACT database software, Microsoft Office, and Google Workspace.

·        Ability to work independently while collaborating effectively with a team.

·        Experience serving affluent or luxury-focused clientele is preferred.

Key Competencies

·        Client Service Excellence

·        Self-Motivated and Independently Driven

·        Relationship Building

·        Negotiation Skills

·        Attention to Detail

·        Time Management

·        Problem Resolution

·        Adaptability

·        Professional Communication

·        Organization and Follow-Through

·        Positive Attitude and Team Collaboration