What are the responsibilities and job description for the Residence Specialist position at CRS?
CRS is an industry leader with 35 years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.
Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.
As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre‑employment background check and drug screening. Full details will be shared if an offer is extended.
Our office is located in North Central Phoenix. New employees will complete in-office training for 3 months until they show proficiency in the role. Afterwards, they will work a hybrid schedule which may include 4 days at home and one day in office. This team will also be required to come to the office periodically for training and/or meetings.
Computer and phone equipment will be provided. You must have a reliable high-speed internet service and a suitable workspace at your residence.
The Residence Specialist compensation includes a base salary ($50k/yr) plus uncapped commission paid monthly.
Core Responsibilities
Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.
As part of our commitment to a safe and trusted workplace, CRS requires all new hires to complete a pre‑employment background check and drug screening. Full details will be shared if an offer is extended.
Our office is located in North Central Phoenix. New employees will complete in-office training for 3 months until they show proficiency in the role. Afterwards, they will work a hybrid schedule which may include 4 days at home and one day in office. This team will also be required to come to the office periodically for training and/or meetings.
Computer and phone equipment will be provided. You must have a reliable high-speed internet service and a suitable workspace at your residence.
The Residence Specialist compensation includes a base salary ($50k/yr) plus uncapped commission paid monthly.
Core Responsibilities
- Use phone, email and text to communicate with policyholders, landlords and claims adjusters in a professional, clear, accurate manner in a timely fashion
- Use various tools to research all possible properties available to the policyholder efficiently to facilitate quick move-in
- Base property search according to guidelines set by the claims adjuster and policyholder (active listening and attention to detail)
- Use negotiation and sales skills to get landlords to agree to favorable terms for both the claims adjuster and policyholder
- Communicate benefits of selected property to the policyholder with the goal of stress-free, speedy move-in
- Verify and complete short-term lease agreement and get claims adjuster approval
- Record accurate, concise and professional notes in our CRM (Salesforce)
- Be able to compile, share, explain performance reports to leadership
- Two plus years of relatable sales experience (consultative sales)
- Excellent negotiation and facilitation skills
- High level of ability multi-tasking and meeting tight deadlines
- Strong empathy and compassion to help policyholders during high-stress situations
- Experience using CRMs (Salesforce preferred)
- Experience using Microsoft Office Suite
- College degree preferred (high school diploma or equivalent required)
Salary : $50,000