Customer Service Deposit Specialist

About Us:

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and their policyholders, we provide a variety of solutions to make this difficult time easier.

Our office is in North Central Phoenix. New employees will complete in-office training for the first few weeks. Additionally, employees will work in-office until they show proficiency in the role, then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings. (Most hybrid schedules work in office approximately once a week.)

Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence.

Duties/Responsibilities:

• Communicate with Landlords regarding security deposit refunds to ensure they are returned in a timely manner.
• Review any deductions from the security deposit and ensure they are fair and reasonable.
• Prepare documents such as deposit requests and demand letters in accordance with their statute of limitations.
• Process missing/damaged deductions received by Vendor Management and create the disposition accordingly.
• Provide information to policyholders throughout the refund process.
• Collect rent refunds.
• Input and maintain accurate records, customer details, and scan deposits that are received by accounting.
• Assist operations with review of landlord tenant acts and/or leases.
• Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
• Assist the Customer Service Representatives and After-Hours Specialists inputting new claim requests from adjusters.
• Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system.
• Performs other duties as necessary or assigned.

Experience:

• Minimum two-years’ customer service experience
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.).
• Strong problem-solving skills with a proactive and innovative focus.
• Must demonstrate accuracy, attention to detail, and excellent organization skills.
• Strong ability to multitask. Sense of urgency and deadline oriented.
• Intermediate competency in math.
• Ability to demonstrate compassion and handle sensitive information.
• Experience reviewing leases and interpreting required details preferred.
• Stable work history with excellent attendance.

Education:

• High School Diploma or equivalent required
• Completion of College Coursework (preferred)