Inside Sales Representative - Bobcat of York

Crownstone Equipment is seeking a motivated and customer-focused Inside Sales Representative to support in-store sales and customer engagement. This role is ideal for an individual who enjoys working directly with customers, providing knowledgeable product recommendations, and supporting sales efforts through clear communication and follow-through. The Inside Sales Representative plays a key role in delivering a positive customer experience while supporting overall branch sales performance.

Company Description

Crownstone Equipment, an affiliate of McGrew Management Company, is a leading dealership proudly representing premium brands such as Bobcat®, Toro®, Echo®, and Stihl®. With multiple locations across Pennsylvania (Adams County, Reading, Lancaster, York) and Maryland (Frederick, Hagerstown), Crownstone is committed to delivering exceptional equipment, service, and customer support. Our team takes pride in professionalism, collaboration, and care — serving customers like family and building lasting partnerships in the construction and landscaping industries.

What McGrew Management Company Offers You

• A growing company with opportunities for career advancement
• Comprehensive medical benefits for full-time employees
• Dental, vision, life, and disability insurance for full-time employees
• 401(k) retirement plan with company match
• Paid holidays for full-time employees
• Paid time off for full-time and part-time employees
• Employee Assistance Program (EAP)
• Exclusive employee discounts & access to year-round employee merchandise store
• Supportive, team-oriented workplace culture
  
  
  

Role Description

The Inside Sales Representative serves as a primary point of contact for walk-in customers and inbound sales inquiries. This role requires a strong understanding of Crownstone’s products and services, the ability to identify customer needs, and the skill to recommend appropriate solutions. Success in this role is driven by customer satisfaction, attention to detail, and consistent follow-through.

Essential Duties & Responsibilities

• Engage with in-store customers and inbound leads to understand equipment, product, and service needs.
• Recommend and sell appropriate equipment, attachments, parts, and services based on customer requirements.
• Demonstrate product features, applications, and value to customers.
• Ensure customer satisfaction through clear communication, accurate order processing, and post-sale follow-up.
• Maintain ongoing relationships with existing and past customers by sharing updates on new products, services, and promotions.
• Accurately document sales activity including calls, quotes, orders, sales, and lost business.
• Collaborate with outside sales, service, and parts teams to support customer needs and maximize sales opportunities.
• Perform all other duties as assigned.
  
  
  

Educational & Experience Requirements

• Excellent interpersonal, communication, and customer service skills.
• Strong sales, negotiation, and relationship-building abilities.
• Highly organized with strong attention to detail.
• Effective analytical and problem-solving skills.
• Ability to perform well in a fast-paced and occasionally high-pressure environment.
• Proficiency with Microsoft Office Suite or related software.
  
  
  

Preferred Qualifications

• Bachelor’s degree in Marketing, Sales, Business, or a related field, or equivalent experience.
• Five (5) or more years of experience in agricultural or construction equipment retail preferred.
  
  
  

Essential Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, and use hands to handle, feel, and reach. The employee may occasionally lift and/or move up to twenty-five (25) pounds and infrequently up to fifty (50) pounds. Specific vision abilities required include close vision, distance vision, color vision, and peripheral vision.

Note: This position is considered safety sensitive.

Equal Employment Opportunity

McGrew Management Company and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.