Hostess

Crowne Plaza Hotel is currently hiring Host/ Hostess for our restaurant, Al's Table .

The primary role of the Host/Hostess is ensure the guest has a memorable experience by providing excellent customer service through solid organizational skills and exceptional people skills from the moment the guest arrives through the time of their departure.

Safety and Environmental Performance

• Ensuring that all applicable safety regulations are communicated and adhered to by personal example
• Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
• Adhere to SOPs and other work procedures as required to ensure guest satisfaction and consistent service is delivered to our patrons
• Immediately report all injuries to Loss Prevention, as well as the manager on duty
  
  

Work Requirements

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day
• Resolve guest complaints, ensuring guest satisfaction
• Be familiar with all hotel services/features and local attractions/activities
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Maintain complete knowledge of:
• Scheduled daily activities and in-house groups
• Daily house count
• Hotel extension numbers
• Beeper number/radios carried by hotel personnel
• Hours of operation of each outlet, ambiance, menu selections, and price range
• Table/seat/station numbers, proper table setups, room capacity, hours of operation, price range, and Restaurant’s dress code
• Prepare station charts and assign stations to associates
• Set up Host/Hostess station with necessary supplies; always maintain cleanliness
• Inspect the condition and cleanliness of menus and wine lists
• Update menus and wine lists as changes occur
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Answer restaurant telephone courteously and efficiently
• Take, record, and confirm restaurant reservations/cancellations
• Greet and acknowledge all arriving guests, however busy and whatever time of day
• Escort and seat guests
• Communicate VIP arrivals and special requests to designated personnel for follow-up
• Extend courteous departures as guests leave the restaurant and invite them to return
• Complete opening and closing duties as assigned
• Be familiar with the operation of the POS system and manual system procedures
• Other duties as assigned.
  
  

Qualifications

• Attention to detail
• One-year minimum hosting experience
• Basic mathematical skills
• Excellent written and verbal communication skills
• Ability to work in a quick-paced restaurant environment
• Fluency in English verbal and non-verbal
• Basic computer skills
  
  

Working Conditions

• Performing under various temperature conditions
• Operating outdoors and indoors
• Heavy lifting
• Standing for extended periods
• Walking long distances
• Under variable noise levels
• Required to wear a company-provided uniform when applicable
• Working around moving machinery/heavy equipment
• Slippery and uneven walking surfaces
  
  

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

• Must be able to lift and carry or otherwise move 25 pounds regularly
• Must be able to move safely over uneven or slippery surfaces in confined spaces
• Remain in a stationary position for 8 hours throughout the work shift
• Must have a good sense of balance, be able to bend and kneel
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Part-time

Crowne Plaza Hotel - Louisville Airport is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.