Front Desk Supervisor (2nd Shift)

The Front Office Supervisor is responsible for supervising front office staff on a daily basis to ensure consistency in Crowne Plaza standards and guest satisfaction.

Responsibilities

• Support the Crowne Plaza hallmark and service standards.
• Make a daily reservation count of arrivals and departures to aid in the selling of rooms.
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.
  
  

Competencies

• Excellent written and verbal communication.
• Strong organizational skills.
• Strong attention to detail.
• Strong computer systems skills.
• Strong leadership skills
• Exhibit strong interpersonal skills.
• Exhibit excellent customer service skills.
• Demonstrate time management abilities.
• Detail and multi-task oriented.
  
  

Education & Experience

• HS Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Must have knowledge of hotel Property Management System including OPERA or similar system
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice