What are the responsibilities and job description for the Hotel Front Desk Clerk position at Crowne Plaza Hotel and Careers?
Position Summary: Front Desk Agents are responsible for assisting guests during check-in, check-out, and throughout their stay in order to ensure our guests have an enjoyable experience at the hotel. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Front Desk Agents must have a high level of professionalism, effective decision-making skills, and strong administrative skills. Front Desk Agents have a demanding role and will be on their feet for most of the day. Front Desk Agents must have a flexible schedule and may be asked to work weeknights, weekends, or holidays when necessary.
Your day-to-day:
- Be in uniform with nametag and black non-skid shoes at all times.
- Be the warm welcome that kicks off a memorable guest experience.
- Manage guest bookings, up-selling opportunities and telling guests about ways they may improve their stay.
- Handle cash and credit transactions, including counting the cash drawer at the beginning and end of your shift.
- Start every stay right by swiftly checking guests in and out.
- Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns.
- Be a trusted contact for all guests. Help them with anything from billing issues to local knowledge, and loop in management when necessary.
- Take pride in your appearance and place as a brand ambassador.
- Make sure the lobby, front desk area and coffee station remain clean at all times.
- Must assist all guests with their luggage and be able to lift 50lb comfortably.
- Communicate with housekeeping about late check-outs and room availability.
- Complete general reporting and administrative duties during the shift.
- Act with honesty and integrity at all times throughout your job duties.
- Perform other duties as assigned to you.
- Must follow and complete daily checklist provided by the General Manager.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 30 – 39 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Salary : $16