Patient Care Coordinator / Front Desk Receptionist

About Us

Crown Valley Imaging is a locally owned outpatient radiology center serving South Orange County. We've built our reputation on excellent patient care and the incredible people who work here. We take our work seriously, but we also genuinely take care of our team — think free office snacks, company-sponsored happy hours and lunches, quarterly team celebrations, and an Employee of the Quarter award. This is a small, close-knit group and we protect that culture.

Benefits

This is a part-time position. In accordance with California law, employees accrue paid sick leave.

About the Role

Crown Valley Imaging is seeking a Patient Care Coordinator / Front Desk Receptionist for a full-time, in-person position at our Mission Viejo location. Schedule: Monday through Friday, 4:00 PM – 8:30 PM. This evening schedule is a great fit for someone who prefers their mornings free, has daytime commitments, or is looking to build a consistent second income in a stable healthcare environment.

This person is the first point of contact for our patients and plays a critical role in keeping our front office running smoothly. You'll work closely with referring physicians, our on-site radiologists, and the scheduling and authorization teams. The right candidate is someone who can think on their feet, handle a busy phone system with a genuine smile, and take ownership of the patient experience from the moment they walk in.

What You'll Do

- Check patients in using our radiology information system (RIS), scan IDs, insurance cards, and physician orders

- Schedule appointments via phone, email, and fax across multiple imaging modalities

- Answer and manage a multi-line phone system with professionalism and patience

- Coordinate with our authorization team and interact with physician offices to obtain clinical information for auth requests

- Draft letters, documents, and emails on behalf of the scheduling department

- Perform clerical duties including scanning, faxing, mailing, and data entry

- Collaborate across departments and relay information between patients, radiologists, and staff

- Maintain strict HIPAA compliance and protect patient confidentiality at all times

What We're Looking For

- Minimum 2 years of medical office experience (required)

- Bilingual English/Spanish

- Proficiency in Microsoft Word, Excel, and general computer skills

- RIS or EMR experience (a major plus)

- Excellent phone presence and strong written and verbal communication skills

- Professional appearance and demeanor

- Reliable, flexible, and willing to cover shifts or adjust hours when needed

- Overtime hours may be available

This role is best suited for candidates with at least 2 years of medical office experience. Please include your resume, references, and phone number when applying.

One More Thing

Attitude matters here more than almost anything else. If you bring a strong work ethic, a positive attitude, and genuine care for patients, you'll fit right in with our team. Many of our staff have been here for years — and once you experience the culture, you'll understand why.

We review applications promptly and reach out quickly to qualified candidates for an in-person interview. We'd love to meet you.

Pay: $20.00 - $25.00 per hour

Benefits:

• Bereavement leave
• Cell phone reimbursement
• Employee discount
• Free parking
• Happy hour
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid training
• Professional development assistance

Education:

• High school or equivalent (Preferred)

Experience:

• Medical office: 2 years (Preferred)

Language:

• Spanish (Preferred)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Mission Viejo, CA 92691 (Preferred)

Work Location: In person

Salary : $20 - $25