What are the responsibilities and job description for the Resident Manager position at Crown Residential LLC?
Description
Position Summary:
Crown Residential is seeking a Resident Manager (Resident Experience Focus) to oversee the day-to-day management of a boutique 46-unit multifamily community in Coconut Grove. This role is responsible for delivering a high-touch, hospitality-driven resident experience while maintaining strong operational, financial, and compliance standards.
RESPONSIBILITIES:
Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.
Property Operations & Asset Management
- Oversee all daily operations of the assigned multifamily property
- Utilize Yardi to maintain accurate and timely reporting
- Work with our Accounting team to produce weekly, monthly, and quarterly operational and financial reports
- Manage vendors, expenses, purchasing, and inventory
- Conduct regular property inspections
Leasing, Revenue & Market Performance
- Manage leasing activities, renewals, pricing, and vacancy planning
- Achieve competitive occupancy and rental growth targets
- Analyze market trends and competitive properties
Resident Experience & Community Engagement
- Foster a hospitality-driven living environment
- Conduct move-ins, move-outs, and inspections
- Plan and execute resident community events
- Monitor resident feedback and online reputation
Risk Management & Compliance
- Ensure Fair Housing, ADA, and regulatory compliance
- Oversee collections, delinquencies, and eviction processes
Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.
Requirements
EDUCATION, EXPERIENCE, CERTIFICATION:
Required Skills & Competencies
- Proficiency in Yardi is required
- Excellent customer service skills
- Exceptional written and verbal communication skills
- Strong intermediate mathematical abilities and experience reading community financials.
- Possess software skills in Word, Outlook, and Excel, and a variety of industry-specific platforms and systems
- Consistent, regular and in-person attendance during assigned hours at the workplace are required
Education & Experience
- Required:
- High school diploma or equivalent
- Minimum of 2 years relevant experience
- Preferred:
- Associate or Bachelor’s degree
- Boutique or Class A multifamily experience
- Lease-up or new development exposure
- NALP certification