Mortgage Servicing & Customer Service Specialist

About Crown Mortgage Company

Founded in 1975, Crown Mortgage Company is an independent mortgage banking firm headquartered in Oak Lawn, Illinois. We originate and service residential mortgages and maintain long-term relationships with our borrowers through personalized, local customer service.

Position Overview

We are seeking a dependable, detail-oriented, and customer-focused professional to join our Mortgage Servicing Department. This role combines front desk reception, borrower customer service, payment processing, loan onboarding, and daily servicing administration. Mortgage or banking experience is preferred, but candidates with strong financial processing, customer service, or administrative backgrounds are encouraged to apply.

Primary ResponsibilitiesCustomer Service & Front Desk

· Greet customers and visitors; answer incoming calls and route inquiries appropriately.

· Assist borrowers with payment, account balance, escrow, and general servicing questions.

· Provide professional, courteous service and resolve or escalate concerns promptly.

Payment Processing & Banking Transactions

· Process mortgage payments received by check, ACH, and other approved methods.

· Set up and maintain recurring ACH arrangements and accurately post transactions.

· Assist with daily balancing, reconciliations, returned payments, and payment research.

Mortgage Servicing Administration

· Onboard newly originated loans into the mortgage servicing system and verify loan terms, escrow details, and borrower information.

· Maintain borrower records and assist with escrow, insurance, tax, and routine servicing functions.

· Prepare customer correspondence, account documentation, and servicing reports.

Department Support & Compliance

· Research account discrepancies and communicate exceptions to servicing management.

· Follow company procedures and learn applicable Fannie Mae, FHA, and VA servicing requirements.

· Protect confidential borrower information and assist the servicing team with other daily duties.

Qualifications

· Experience in mortgage servicing, banking, financial services, payment processing, or professional office administration preferred.

· Strong verbal and written communication skills with a friendly, professional telephone manner.

· High accuracy when handling financial transactions; strong organization and attention to detail.

· Comfort with Microsoft Office, computer systems, and learning new servicing software.

· Dependable, punctual, discreet with confidential information, and comfortable managing multiple tasks.

Compensation & Benefits

· $45,000–$50,000 annual salary, depending on experience and qualifications.

· Company-sponsored health insurance with employer contributions.

· 401(k) company match up to 5%, subject to plan eligibility.

· Company profit-sharing program, subject to plan terms.

· On-the-job training and opportunities to build mortgage servicing expertise.

Work Location & Schedule

This is a full-time, on-site position in Oak Lawn, Illinois, Monday through Friday from 8:30 AM to 5:00 PM. Remote and hybrid work are not available.

Why Join Crown Mortgage Company?

Join an established local mortgage banking company with more than 50 years of history. Our employees work closely with management, build meaningful customer relationships, and contribute directly to the success of our servicing operations.

Crown Mortgage Company is an Equal Opportunity Employer.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $50,000