What are the responsibilities and job description for the Call Center Representative TPV (Third-Party Verification) position at Crown Impact Corporations?
Job Summary
We are seeking a reliable and professional TPV (Third-Party Verification) Call Center Representative to join our team. In this role, you will speak with customers by phone to verify information and complete the final step of the enrollment process after they have met with one of our field representatives.
The ideal candidate is detail-oriented, communicates clearly, and enjoys providing excellent customer service in a fast-paced office environment.
Responsibilities
- Complete inbound and outbound verification calls with customers.
- Verify customer information accurately and professionally.
- Explain the verification process and answer basic customer questions.
- Ensure all required information is collected according to company guidelines.
- Accurately document customer interactions in company systems.
- Maintain confidentiality of customer information.
- Work collaboratively with the sales and operations teams.
- Meet quality and productivity expectations.
Qualifications
- High school diploma or equivalent preferred.
- Previous customer service or call center experience is a plus but not required.
- Strong verbal communication and active listening skills.
- Basic computer and data entry skills.
- Ability to multitask while speaking with customers.
- Professional phone etiquette.
- Reliable attendance and punctuality.
Benefits
- Weekly pay
- Paid training
- Opportunities for career growth
- Supportive team environment
- Full-time, in-office schedule
Work Location
This is an in-office position. Remote work is not available.
If you enjoy helping customers, have strong communication skills, and are looking for a stable full-time opportunity, we encourage you to apply.
Pay: $18.00 - $22.00 per hour
Work Location: In person
Salary : $18 - $22