What are the responsibilities and job description for the Customer Service Representative position at Crown Awards?
Company Description Crown Awards is America’s leading manufacturer and supplier of awards for youth sports organizations and corporate clients. Founded in 1978, the company has grown from a single storefront in Brooklyn to a 250,000 square foot facility in Hawthorne, New York. With over 40 years of experience, Crown Awards is known for high-quality trophies, medals, plaques, crystals, ribbons, pins, and more. The company emphasizes strong customer service and continuous growth across departments such as Sales, Customer Service, Design, and Web Development. Crown Awards is an equal opportunity employer and is committed to building an inclusive workplace.
Role Description This is a full-time, on-site Customer Service Representative role based in Carmel, NY. The Customer Service Representative will respond to inbound calls, emails, and online inquiries, providing accurate information about products, orders, and policies. Responsibilities include processing orders, handling changes or cancellations, tracking shipments, and resolving issues related to billing, customization, or delivery. The role involves collaborating with sales, production, and shipping teams to ensure timely and accurate fulfillment, while maintaining a positive and professional tone in every interaction. The Customer Service Representative will also document customer interactions, identify recurring issues, and suggest improvements to enhance the overall customer experience.
Qualifications
Role Description This is a full-time, on-site Customer Service Representative role based in Carmel, NY. The Customer Service Representative will respond to inbound calls, emails, and online inquiries, providing accurate information about products, orders, and policies. Responsibilities include processing orders, handling changes or cancellations, tracking shipments, and resolving issues related to billing, customization, or delivery. The role involves collaborating with sales, production, and shipping teams to ensure timely and accurate fulfillment, while maintaining a positive and professional tone in every interaction. The Customer Service Representative will also document customer interactions, identify recurring issues, and suggest improvements to enhance the overall customer experience.
Qualifications
- Strong customer-facing skills, including experience in Customer Service and Customer Support, with a focus on clear, courteous, and professional communication.
- Proven ability to contribute to Customer Satisfaction and Customer Experience through problem-solving, follow-up, and relationship building.
- Comfort working as part of a team of Customer Service Representatives in a fast-paced, high-volume environment.
- Attention to detail and accuracy when entering orders, updating records, and handling customized products.
- Basic computer proficiency, including use of order management systems, email, and standard office applications.
- Ability to work on-site in Carmel, NY, with reliable punctuality and commitment to full-time hours.
- High school diploma or equivalent required; prior customer service experience in retail, call center, or order processing is preferred.
- Willingness to learn product details and processes to support customers effectively and represent the Crown Awards brand.