Customer Service Representative 2

Summary

The Customer Service Representative 2 is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer correspondence and assists in closing out any action items under customer communications. The Customer Service Rep 2 is part of the Customer Service Team and reports to the Customer Service Team Leader. This position bears full responsibility for all agreed upon goals and objectives.

What You'll Do

• Build Relationships with key customers and provide specialized customer support to key customer accounts as assigned by the Customer Service Team Leader.
• Provide internal and external Support ERP, for any eCommerce, and/or After Sales activities (RMA system, credit process, advanced warranty issues, etc.). Escalate difficult issues to appropriate personnel and follow up to ensure closer of such matters.
• Receive direct correspondence via phone / email from external customers and Belimo outside sales staff. Provide timely responses and assist in closing out any action items from such communications.
• Same day conversion of customer purchase orders and quotations into Belimo’s ERP system (SAP). Order receipt can come in the form of e-mail, or phone.
• Provide same day order confirmations and help clarify and support customer with order discrepancies.
• Support order status requests, processing of return material authorizations, credits/debits, quotes, e-commerce questions including password resets and answering customer questions.
• Processes expedite requests (red orders or overnight shipments).
• Process assigned Delay Notifications to customers in a timely manner.
  
  

Who You Are

• Minimum level of education is an Associates Degree or an applicable business program certification.
• At least 3 years of direct customer service experience in a fast-paced order environment is preferred.
• Experience in customer call center for manufacturing environment.
• A background in supporting manufacturing processes or technical products is required.
• A successful candidate will be customer focused, detail oriented, able to multitask and prioritize while being adaptable to the business needs.
• Must have excellent interpersonal skills and maintain both a proactive and positive attitude.
• Ability to interpret complex business documents including customer purchase orders.
• Ability to professionally communicate with customers both verbally and in written form.
• Proficient use of personal computer with high comfort level in using Microsoft Office Suite products (Outlook, Word, Excel).
• Experience with Genesys Pure Cloud, and Dynamics (CRM) a plus.
  
  

Who We Are

At Belimo, we take pride in making our company a rewarding place to work. Our leaders are value-driven and encourage new ideas in their teams around the world. Through our passion, our employees are not only creating amazing products, they are revolutionizing the HVAC industry. Investing in our people is at the heart of Belimo's approach to engaging diverse creative talent to grow an industry-leading company. The success of our corporate brand is based on the expertise and commitment of each individual.

Belimo is committed to paying all employees in a fair, equitable and transparent manner. The base pay for this position ranges from $35 - $38 hourly with a target performance bonus of 7% of an employee’s annual base salary. Compensation is based on several factors including geographic location and may vary depending on job-related knowledge, skills, education and experience. Belimo is a total compensation company which includes a comprehensive benefits package including a full range of medical, financial, and other competitive benefits. Belimo is proud to be an equal opportunity employer. #WeAreBelimo

This position is not eligible for visa sponsorship or support such as H1B, TN, E-3, CPT, OPT, STEM OPT, or employment based permanent residence processes, now or in the future.

Recruiter Katherine Smallhorn