What are the responsibilities and job description for the Manager, Operations Excellence position at Crowley Maritime Corporation?

Responsibilities

Who We Are:

We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.

By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and the planet with our core values of Integrity, Sustainability and Drive guiding everything we do.

To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.

Why Join Crowley?

Join our Alaska Fuels team and collaborate across the organization to strengthen operations, drive continuous improvement, and help grow the business.

Work Arrangement:

In office

What You'll Do:

Responsible for continuously improving business processes, quality and operational effectiveness by identifying problems, defining the problem statement clearly and accurately applying a structured and disciplined methodology (Lean Six Sigma) to identify data-driven root causes

Key Responsibilities:

Develop and implement operations strategies which drive quantifiable gains in productivity, reduce costs, increase profits, improve processes and overall quality.

Define and execute key elements necessary for continued sustainable improvements.

Lead process improvement projects that are focused on delivering sustainable increases in productivity, profitability and customer satisfaction across a range of business processes and functions.

Accountable for delivering tangible results effective to change management approaches and best practice project management techniques.

Partner with business owners to optimize the achievement of strategic business objectives.

Inform, influence, negotiate and persuade internal/external stakeholders in relation to continuous improvement efforts.

Manage, plan, design and execute policies and methods for the company's industrial engineers to ensure assigned projects are completed timely, within budget and achieved expected objectives.

Develop effective communication through presentations and documents dependent on the audience.

Guide, facilitate and drive the innovation of breakthrough processes, products and services applying e.g.; Innovation, DFLSS, DFSS.

Conduct organization level strategy sessions to define business strategies and key process indicators

Qualifications

Education & Credentials:

Bachelor's degree in industrial engineering, computer science, information systems, computer engineering or a related field; or equivalent combination of post high school education and experience equal to nine (9) years.

Experience:

5 years experience in fuel distribution, 1-3 years experience in enterprise-wide/cross-functional roles that encompass the full supply chain.

Technical Skills:

Proficient with Microsoft Office products, including Word, Outlook, PowerPoint, Excel and SharePoint; excellent working knowledge of Microsoft Project.

Lean Six Sigma Master Black Belt, Lean Master or equivalent certification highly preferred.

Competencies:

Communicate effectively verbally and in writing, including conveying technical information to technical and non-technical users.

Establish and maintain effective working relationships with internal/external business partners.

Evaluate process effectiveness and develop change or alternatives.

Function effectively with, or as part of a team.

Indirectly mentor, coach, train and/or supervise employees.

Effectively manage projects that may vary in nature and scope.

Identify and/or document existing and new trends, as well as evaluate and predict their impact on the organization.

Provide subject matter expertise, counsel, and effectively influence others at various levels within the organization.

Knowledge of and ability to conduct needs, trend, feasibility and performance assessments.

Knowledge of and ability to apply the concepts, principles and practices of change management.

Knowledge of training methodology and the ability to develop and facilitate technical/operational training to others.

What We Offer

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people-on land, at sea, in offices, and remotely.

Our Total Rewards include:

Competitive pay with recognition programs

Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays

Leave and family support: parental leave and sick leave

Learning and growth: access to training and development for continuous skill development

Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you - your success, your health, and your future.

Working Conditions

Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.

Qualifications: