What are the responsibilities and job description for the Chrysler Dodge Jeep Ram Service Advisor position at Crowley Auto Group?
Join Crowley Auto Group and Accelerate Your Career
Crowley Auto Group is seeking a motivated and customer-focused Service Advisor to join our growing team. As the link between our customers and service technicians, you'll play a critical role in delivering an exceptional ownership experience while building a rewarding career in automotive service management.
We are committed to investing in our employees through ongoing training, professional development, mentorship, and advancement opportunities. Whether you are an experienced advisor or looking to take the next step in your automotive career, Crowley Auto Group provides the tools, support, and career path to help you succeed.
Why Join Crowley Auto Group?
At Crowley Auto Group, we believe our people are our greatest asset. We offer a culture that promotes continuous learning, internal promotion, and long-term career growth.
- Career Development Opportunities
- Structured onboarding and mentorship program
- Manufacturer and dealership-sponsored training
- Leadership development opportunities
- Ongoing customer experience and sales effectiveness training
- Career paths to Senior Service Advisor, Assistant Service Manager, Service Manager, and Fixed Operations Leadership roles
- Support for professional certifications and continued education
Responsibilities
- Greet customers and build lasting relationships through exceptional service and communication.
- Identify customer concerns by listening carefully, documenting vehicle symptoms, and performing vehicle walkarounds when appropriate.
- Research vehicle history, maintenance records, warranty coverage, and manufacturer recommendations.
- Prepare accurate repair and maintenance estimates, including parts, labor, and applicable warranty coverage.
- Create and manage repair orders (ROs) with detailed documentation of customer concerns and recommended services.
- Clearly explain repair recommendations, maintenance requirements, timelines, and costs to customers.
- Obtain customer authorization for repairs and communicate updates throughout the service process.
- Coordinate with technicians and parts personnel to ensure efficient workflow and timely vehicle delivery.
- Address customer questions and concerns with professionalism and urgency.
- Maintain accurate service records and follow dealership processes and manufacturer guidelines.
- Stay current on vehicle technologies, maintenance schedules, dealership products, and industry trends.
- Contribute to dealership success by promoting customer retention, service excellence, and team collaboration.
What We Offer
- Compensation & Benefits
- Competitive compensation with performance incentives
- Health, dental, and vision insurance
- 401(k) with company participation
- Paid vacation and paid holidays
- Employee discounts
- Life and disability insurance options
- Training & Career Growth
- Paid training from day one
- Manufacturer certification opportunities
- Continuous professional development
- Leadership and management training programs
- Clear advancement opportunities within the organization
- Cross-functional exposure to Service, Parts, and Fixed Operations leadership
- Work Environment
- Highly productive service department
- Modern facility equipped with the latest technology and diagnostic equipment
- Supportive team-oriented culture
- Professional and respectful workplace
- Stable organization committed to employee success
Qualifications
- Preferred Skills and Experience
- Previous automotive service advisor, service writer, customer service, or dealership experience preferred
- Strong communication and relationship-building skills
- Excellent organizational and time-management abilities
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict-resolution skills
- Basic understanding of automotive maintenance and repair processes
- Proficiency with dealership management systems and computer applications
- Commitment to delivering exceptional customer experiences
- Desired Competencies
- Customer Focus
- Communication Excellence
- Product and Technical Knowledge
- Attention to Detail
- Teamwork and Collaboration
- Professionalism
- Sales and Service Recommendation Skills
- Adaptability and Continuous Learning
- Goal Orientation
- Integrity and Accountability
Build your future with Crowley Auto Group. If you're looking for more than just a job and want a career with training, mentorship, and opportunities for advancement, we encourage you to apply today.