What are the responsibilities and job description for the Chrysler Dodge Jeep Ram Service Advisor position at Crowley Auto Group?
Major Mechanical Service Advisor
Chrysler Dodge Jeep Ram Major Mechanical Service Advisor
Location: Bristol, CT
Pay Range: $60,000.00- $95,000.00 per year, based on experience, certifications, and qualifications
Benefits: Medical, dental, Life Insurance, 401(k) with company match, paid time off, paid holidays, employee discounts, training and certification opportunities.
Overview
We are seeking a customer-focused and organized Major Mechanical Service Advisor to join our service team. The ideal candidate will serve as the primary liaison between customers and technicians, ensuring a positive service experience while maximizing efficiency and customer satisfaction.
Responsibilities
- Greet customers promptly and professionally.
- Listen to customer concerns and accurately document vehicle service needs.
- Prepare repair orders and communicate service recommendations, estimates, and timelines.
- Coordinate with technicians regarding diagnostics, repair progress, and completion schedules.
- Explain maintenance and repair recommendations in a clear, customer-friendly manner.
- Monitor repair status and keep customers informed throughout the service process.
- Review completed repairs with customers and ensure all questions are answered.
- Assist in achieving service department sales, customer satisfaction, and retention goals.
- Handle warranty claims, service contracts, and repair documentation as required.
- Maintain accurate records and ensure compliance with dealership policies.
Qualifications
- Previous automotive service advisor, service writer, or customer service experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask in a fast-paced environment.
- Basic understanding of automotive systems and maintenance requirements.
- Computer proficiency and experience with dealership management systems preferred.
- Valid driver's license and acceptable driving record.
Why Join Our Team?
We pride ourselves on delivering exceptional customer service and maintaining a positive, team-oriented work environment. If you are passionate about helping customers and enjoy working in the automotive industry, we encourage you to apply today.
Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds.
Salary : $60,000 - $90,000