IT CMDB Analyst(Hybrid – Middletown PA)

Job Title:
IT CMDB Analyst

Location:
Hybrid – Primarily remote with on-site work in Middletown, PA as required
Duration:
12 months (Full-time Contract)

Position Overview

Our client is seeking a
Configuration Management Database (CMDB) Analyst
to support and enhance ServiceNow CMDB operations. This role is vital for maintaining accurate configuration and asset data to support strategic IT and business decisions, reduce operational risk, and optimize technology costs.

The CMDB Analyst will report to the IT Asset Management (ITAM) Manager and collaborate closely with ITSM, ITAM, and ServiceNow platform teams.

Key Responsibilities

• Own and manage day-to-day
  ServiceNow CMDB operations
  , ensuring configuration data integrity and reliability.
• Ensure
  data accuracy, completeness, and alignment
  with ITAM lifecycle and CSDM (Common Service Data Model) standards.
• Develop and apply
  data quality rules, reconciliation logic, and certification activities
  to improve CMDB reliability.
• Collaborate with ServiceNow and Discovery teams to
  optimize integrations and automation
  , minimizing data duplication.
• Generate
  health dashboards, reports, and metrics
  to demonstrate CMDB accuracy and compliance.
• Support
  impact analysis
  for incidents, changes, and service requests using CMDB insights.
• Maintain compliance with client
  security, data integrity, and IT standards
  .

Required Qualifications

• 3 years
  of hands-on experience with ServiceNow CMDB, ITAM, and ITSM disciplines.
• Strong understanding of
  IT Asset Management principles
  (hardware, software, lifecycle management, contracts).
• Deep knowledge of
  ServiceNow CMDB data models
  , discovery, and integrations.
• Proficiency in
  data analysis and problem-solving
  , with a proactive approach to improving data integrity.
• Excellent written and verbal
  communication skills
  and the ability to collaborate with cross-functional teams.
• Knowledge of
  ITIL and ITAM best practices
  .

Preferred Skills

• ServiceNow CIS-Discovery
  or
  CIS-CMDB
  certification.
• Experience with
  ServiceNow Reporting and Dashboards
  .
• Proficiency in
  Microsoft Office Suite, SharePoint, and Teams
  .
• Familiarity with
  CSDM
  and ITIL v4 frameworks.

Work Environment / Onsite Requirements

• This position is primarily
  remote
  , but occasional
  on-site presence in Middletown, PA
  is required for:
• In-person interviews or stakeholder sessions.
• Planned implementations or critical system issues (with advance notice).
• Candidate must maintain
  professional appearance
  during virtual meetings and comply with clients IT standards and Acceptable Use Policy.
• A
  background check (ePATCH)
  and
  NDA
  will be required before onboarding.

Security & Compliance

• Must comply with
  clients IT security policies
  , including confidentiality, data protection, and system access controls.
• All work must adhere to
  secure coding and configuration guidelines (e.g., OWASP standards)
  .
• The candidate must cooperate with the Commission in any required audits, risk assessments, or incident responses.