What are the responsibilities and job description for the Cashier position at Crowder Bros. Ace Hardware?
About Crowder Bros. Ace Hardware:
Crowder Bros. Ace Hardware today represents more than 69 years of fine service. The first Crowder Bros. Hardware store was founded in Sarasota, Florida in 1955, opened by John and Chester Crowder. Crowder Bros. Hardware of Lakeland opened in March of 1973. The store was a joint partnership of John K. Crowder and Carroll C. Bud Phillips, Phillips being the active managing partner. Crowder Bros. Ace Hardware of North Lakeland was opened in November of 1996 by Bruce D. Phillips. The success of our business was built on a foundation of fine customer service, competitive prices, and quality merchandise. We hope that you will find Crowder Bros. Hardware an interesting and enjoyable place to work!
General Summary:
The primary responsibility for all positions with Crowder Bros. Ace Hardware is to provide amazing service to Every Customer, Every Time!
The Cashier is responsible for register transactions involving the sale and/or return of merchandise.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service
• Project a positive representation of Crowder Bros. Ace Hardware.
• Greet customers entering and throughout the store. Thank customers by name, when possible, when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Clear customer checkout lines quickly and efficiently.
• Answer and monitor all calls and pages promptly, courteously and effectively.
• Communicate any problem or issue that requires management assistance.
• Continually build product knowledge base and possess the ability to assist customers with store layout and product location.
• Assist in pricing, stocking, marking and bagging of merchandise.
Register Operations
• Follow all cash register transaction procedures.
• Responsible for balancing of register drawer.
• Adhere to any program or promotion that may require implementation at the cash registers.
• Participate in store and Cashier meetings.
Front End Appearance and Upkeep
• Keep the front end, including checkout areas and entrance doors neat and clean at all times. Face and dust front end.
• Assist with keeping impulse counters stocked and faced, rotate fresh merchandise in as seasons change.
• Ensure fresh ads are stocked in shopping carts at all times.
• Ensure forms and supplies are stocked at all times.
• Assist with decorating the front end according to the Store Support Center program.
• Call for cart pickups when necessary.
• Inform management when merchandise returns need to be put away.
• Perform all other duties as assigned.
Education/Training
High School or GED equivalent.
Experience
Cashier experience preferred. Customer service experience preferred.
Physical Demands
Standing, walking, lifting (up to 25lbs) and climbing.