What are the responsibilities and job description for the Office Assistant position at Crouse Concrete LLC?
You’re the person in the office who is organized, patient, and supportive — people can count on you when things get busy. You know how to stay calm and kind under pressure, whether you’re handling a challenging customer call or juggling multiple tasks. You always communicate respectfully, but you’re willing to be direct when needed. You're not afraid to knock on doors and get things done for your customers. You thrive when you’re the go-to person for details, schedules, and communication that help the whole team succeed.
At Crouse Concrete, we care about doing great work – and being a great place to work. We deliver high-quality concrete work across residential, commercial, decorative, and outdoor living projects. Our team shows up with integrity, communicates honestly, and treats people and their property with respect. We don’t cut corners — we invest in training, stay current with the latest techniques, and bring a team mindset to every job site.
If this sounds like a team you’d like to be a part of, keep reading!
Responsibilities:
- Answer phones and emails promptly, guiding customers through inquiries and next steps with clear, professional communication
- Schedule estimators and coordinate project timelines with customers
- Manage permit submissions and track township-specific requirements to keep projects moving
- Send invoices, process payments, and follow up for customer feedback/reviews
- Maintain accurate records in QuickBooks Online and keep office files organized
- Support the office team with general administrative tasks as needed
Qualifications:
- Previous administrative experience; construction or permitting knowledge a plus
- Strong customer service skills with the ability to remain calm, direct, and kind under pressure
- Able to work approximately 30 hours per week, Monday to Friday
- Proficiency with QuickBooks Online preferred, but not required
- Highly organized and adaptable, with the ability to switch between tasks effectively
What we bring to the table:
- Paid Time Off for Holidays
- Retirement Plan with 3% Employer Match
- Team Events including Family Members
- Continued Education & Training Programs
- Christmas Gifts and Bonuses
What you bring to the table:
- Tenacity: You take ownership of tasks and see them through, making sure nothing falls through the cracks.
- Organization: You keep multiple moving pieces in order so the team and customers always know what’s next.
- Adaptability: You can switch between tasks without missing a beat. You’re comfortable shifting between tasks to support the team and customers.
- Service Mindset: You know great service means providing solutions and leaving people with confidence in the team, even when conversations are tough.
Ready to Support a Team that Delivers Quality Work and Service?
Apply now or call 717.993.4513
Related Skills/Experience: Administrative Assistant, Office Administrator, Receptionist, Permitting, Permit Coordinator, Construction Admin, QuickBooks