Customer Service Rep / Front Desk Attendant

Specific Responsibilities:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. 
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains relationships with customers by resolving issues via e-mail, phone, or fax.
• Maintains our bookshop by checking stock and appearance daily and assisting walk-in customers.
• Contributes to the team by handling incoming mail, orders, and invoices
• Perform related and/or special work as assigned.

Position Requirements:

• People oriented with excellent communication skills
• Customer service experience
• Computer skills
• Organized, self-motivated, and good time management skills

Publishing Ministry Commitment:

Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose:  By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.

Personal Qualities:

A love for God’s Word and His church.  Committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine.  A genuine faith in Jesus Christ as one’s Lord and Savior, and active participation in a local church.  Pleasing personal demeanor with a willing, servant’s heart.  Creative, energetic, organized, timely, excellence in execution.

Benefit Program:

• Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
• Three medical plan options available with monthly premium costs for a family from $125-$300
• Life, long term, and short term disability insurance for full time employees paid by company
• Additional voluntary life insurance offerings paid by employee
• Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
• 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
• Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

Salary:

Salary range: $20-$22 hourl.y Competitive salary based on previous work experience, education, acquired skills, and established relationships. Salary commensurate with current standards for comparable positions and responsibilities within publishing and other leading not-for-profit ministries. Compensation reviewed and evaluated annually by the Executive Compensation Committee (ECC) of the Crossway Board of Directors.