Parts Counter Representative

📍 Rhinelander, WI | Full-Time | On-Site

CrossTrac Equipment, is a leading multi-line dealer in the Great Lakes region specializing in forestry, construction, and land-clearing equipment.

With locations in Rhinelander, WI, Gaylord, MI, and Hartland VT, we’re proud to support the hardworking industries that keep our communities moving.

At CrossTrac, you’re not just filling a role—you’re joining a team that takes pride in doing things the right way.

• Team-Oriented Culture – We work together, support each other, and take ownership of our role
• Meaningful Industry – Our customers depend on us to stay up and running in the field
• Room to Grow – Whether you're new or experienced, there’s opportunity to learn and advance
• Hands-On Work – Every day brings new challenges and problem-solving opportunities
• Local Roots, Strong Reputation – Work in the Northwoods, trusted across the region

This is a full-time, on-site role for a Parts Counter Representative at our Rhinelander, WI location.

In this role, you will assist customers with parts inquiries, process orders, and help ship daily orders. You’ll work at the parts counter, over the phone, and behind the scenes—supporting both customers and internal teams.

Key responsibilities include:

• Assisting customers in identifying and purchasing the correct parts
• Providing excellent customer service in person and over the phone
• Processing parts orders accurately and efficiently
• Supporting inventory control, including cycle counts and organization
• Handling shipping and receiving tasks
• Maintaining a clean, organized parts and warehouse area
• Recommending parts and solutions based on customer needs

• Experience in shipping & receiving and inventory control
• Strong customer service and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Attention to detail and strong organizational skills
• Basic sales knowledge and ability to recommend products
• Familiarity with inventory systems and computer tools

Preferred:

• Experience with heavy equipment, forestry, or construction parts
• Aftermarket parts experience
• We welcome both entry-level and experienced candidates, with opportunities to develop and advance.

• $20.00 – $25.00 per hour (based on experience)
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off

• Monday – Friday
• Day shift (10-hour shifts available)
• Overtime opportunities